Franske CNT-2300: Difference between revisions

From ITCwiki
Jump to navigation Jump to search
No edit summary
 
Line 57: Line 57:
* [https://www.youtube.com/watch?v=KtXes1sgUb4 How Laser Printers Work]
* [https://www.youtube.com/watch?v=KtXes1sgUb4 How Laser Printers Work]
* [https://www.youtube.com/watch?v=hEj0SsCstIM How Color Laser Printers Work]
* [https://www.youtube.com/watch?v=hEj0SsCstIM How Color Laser Printers Work]
===Support Calls===
* [http://www.youtube.com/watch?v=C2Ph8zwpNyI IT Crowd: How NOT to act on support calls]
* [http://www.youtube.com/watch?v=PtXtIivRRKQ IT Crowd: The IT answering machine]
* [http://www.youtube.com/watch?v=eaxNnrXWab8 The Six Key Steps to Handle a Tech Support Call]


== A+ Testing ==
== A+ Testing ==

Latest revision as of 17:56, 1 April 2013

This is the homepage for the CNT-2300 classes taught by Dr. Ben Franske.

General Course Information

Projects

Resources

System Diagnostics

Reference Shelf

Computer News

General Computing News

Hardware News

Gadget News

Videos

Printers

Support Calls

A+ Testing

Test Preparation Materials

  • Exam Cram CompTIA A+ Practice Questions book and exam simulation software. Make sure to get the book which matches the tests you will be taking!
    • For the 220-601, 220-602, 220-603 and 220-604 exams you want the older version of the book ISBN: 0-7897-3566-0
    • For the 220-701 and 220-702 exams you want the newest version of the book ISBN: 0-7897-4257-8