Franske ITC-2000

This is the homepage for the ITC-2000 classes taught by Dr. Ben Franske.

General Course Information

• Course Syllabus
• Course Schedule
• Assignment List (includes Labs & Homework)
• Lab Report Format
• Forum Posting Format
• Assessments and online curriculum available at http://www.netacad.com

Resources

System Diagnostics

• Hardware Repair Flowcharts

Reference Shelf

• Wikipedia
  • Binary Prefixes
  • Personal Computer
• Professor Messer Videos

Computer News

General Computing News

• Google Sci/Tech News
• Slashdot
• CNET News
• Computerworld
• PC Magazine
• Maximum PC
• this WEEK in TECH
• Tekzilla

Hardware News

• PC Perspective
• AnandTech
• Tom's Hardware Guide

Gadget News

• Gizmodo
• Engadget

Videos

Printers

• NEC Spinwriter Daisy-wheel style printer
• Dot Matrix Printer
• How Inkjet Printers Work
• How Laser Printers Work
• How Color Laser Printers Work

Support Calls

• IT Crowd: How NOT to act on support calls
• IT Crowd: The IT answering machine
• The Six Key Steps to Handle a Tech Support Call

A+ Testing

Test Preparation Materials

• Exam Cram CompTIA A+ Practice Questions book and exam simulation software. Make sure to get the book which matches the tests you will be taking!
  • For the 220-601, 220-602, 220-603 and 220-604 exams you want the older version of the book ISBN: 0-7897-3566-0
  • For the 220-701 and 220-702 exams you want the newest version of the book ISBN: 0-7897-4257-8