Franske ITC-2000
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This is the homepage for the ITC-2000 classes taught by Dr. Ben Franske.
General Course Information
- Course Syllabus
- Course Schedule
- Assignment List (includes Labs & Homework)
- Lab Report Format
- Forum Posting Format
- Assessments and online curriculum available at http://www.netacad.com
Resources
System Diagnostics
Reference Shelf
Computer News
General Computing News
- Google Sci/Tech News
- Slashdot
- CNET News
- Computerworld
- PC Magazine
- Maximum PC
- this WEEK in TECH
- Tekzilla
Hardware News
Gadget News
Videos
Printers
- NEC Spinwriter Daisy-wheel style printer
- Dot Matrix Printer
- How Inkjet Printers Work
- How Laser Printers Work
- How Color Laser Printers Work
Support Calls
- IT Crowd: How NOT to act on support calls
- IT Crowd: The IT answering machine
- The Six Key Steps to Handle a Tech Support Call
A+ Testing
Test Preparation Materials
- Exam Cram CompTIA A+ Practice Questions book and exam simulation software. Make sure to get the book which matches the tests you will be taking!
- For the 220-601, 220-602, 220-603 and 220-604 exams you want the older version of the book ISBN: 0-7897-3566-0
- For the 220-701 and 220-702 exams you want the newest version of the book ISBN: 0-7897-4257-8