Franske ITC-2000 Assignments

Labs

You are responsible for completing ALL of these labs. You must submit a lab report for each topic/chapter (you should combine multiple labs from the chapter/topic into a single report). If you work with a partner on a lab you only need to submit a single lab report for the two of you but it must have both your names on it. Each lab report is worth up to 20 points. This falls into the Labs/Homework category of your course grade.

PC Disassembly/Reassembly Labs

NOTE: Before beginning these labs please make sure you have watched the lab videos created by your instructor about the disassembly and re-assembly process for these PCs.

• 1.3.2.2 Lab - Disassemble a Computer
• 2.1.2.5 Lab - Install the Power Supply
• 2.1.3.10 Lab - Install the Motherboard in a Computer
• 2.1.4.7 Lab – Install the Drives
• 2.1.5.6 Lab - Install Adapter Card
• 2.1.7.4 Lab - Install Internal Cables
• 2.1.7.8 Lab - Install the Front Panel Cables
• 2.1.7.11 Lab – Complete the Computer Assembly

Chapter 3 Labs

NOTE: You will complete these labs on the same PC which you assembled in the PC Assembly lab.

• 3.1.1.6 Lab - Investigate BIOS or UEFI Settings
• 3.1.2.5 Lab - Search for BIOS or UEFI Firmware Updates
• 3.1.2.6 Lab - Install Windows
  • NOTE: You will first need to create a Windows 10 installation USB drive using the Windows 10 Media Creation Tool from another PC. Be sure to follow the "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)" to create a 64-bit installation USB stick.
  • NOTE: Make sure your computer (the one you built from parts) is NOT connected to the Internet while Windows is being installed on it so that you can create a local account instead of being forced to use a Microsoft account!
  • NOTE: Be sure to choose a new installation, not to repair an existing one. If prompted choose to install "Windows 10 Education" or "Windows 10 Enterprise". Also, choose to do a "Custom" installation, not an upgrade, and delete all existing partitions (note that this will erase all data on the computer).
  • NOTE: If you are prompted for a license or activation key choose that you do not have one or to skip the step.
  • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
• 3.1.2.7 Lab - Install Third-Party Software in Windows
  • NOTE: You will need to download the Packet Tracer software from the Cisco Networking Academy site and copy it to your computer to install it.

Chapter 4 Labs

• 4.2.3.6 Lab – Troubleshoot Hardware Problems
  • Spring 2021 NOTE: Normally in this lab you are asked to troubleshoot problems with your hardware that were created by a partner of yours following instructions from your instructor. Because the class is being offered online this semester and you are working alone with your computer at home you will instead follow the instructions (which have been put in the Chapter 4 Module on the Cisco Netacad Site) yourself to create various problems with your hardware and then see what type of symptoms each issues produces. Your lab report should include details about the clues you could have used and/or questions you could have asked the user which would show what the problem was.
  • Normal Semester NOTE: In this lab you are asked to troubleshoot any problems with your hardware. After making sure your system is working properly obtain sheets from the instructor with a series of problems to create for your partner. Be sure to have your partner leave the room while you are creating each problem (one problem at a time!).
• Install Windows on Remote Lab PCs
  • For this activity you will install two copies of Windows 10 onto PCs in our IHCC remote lab system, Netlab. Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.

Chapter 6 Labs

Spring 2021 Online Class Labs

• You will complete labs for Chapter 6 using a combination of your remote lab PCs and the Cisco Packet Tracer software. Details will be added below the week of February 16.
• 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
  • NOTE: This lab will be completed using your two Remote Lab PCs in the IHCC Netlab system which you previously installed Windows 10 on. You can use "PC 1" as what the lab calls "Host A" and "PC 2" as what the lab calls "Host B". You will be able to skip the wiring instructions from Step 1 of the lab as your remote lab PCs are already wired to complete this lab.
• OpenWRT Router Exploration Activity
  • Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
• 6.1.3.9 Packet Tracer Activity - Connect to a Wireless Network
  • NOTE: For this activity you will be simulating a connection to a wireless network using the Cisco Packet Tracer software which can simulate a large network with multiple PCs and devices all in a single application running on your PC. To complete this activity you will need to download and install the latest version of the Packet Tracer software from the Cisco Networking Academy site. You can either install it on your home computer or you can install it on one of your remote lab PCs and use it through Netlab.
  • NOTE: If you have not used Packet Tracer before you may want to view this video showing how to use the small office and home networking features of Packet Tracer to build a simple network.
• 6.1.4.7 Packet Tracer Activity - Configure Firewall Settings

In Person Class Labs

• 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
  • NOTE: Do NOT connect your router to an Internet connection, it's not required for this lab.
• 6.1.3.10 Lab - Configure a Wireless Network
  • NOTE: Do NOT connect your router to an Internet connection, it's not required for this lab.
  • NOTE: Change the router settings as indicated in the lab, use these for the NEW settings:
    • Router IP Address: 172.17.99.1
    • Router Subnet Mask: 255.255.255.0
    • Router Name: ITE-Rxx (replace xx with the number of one of your PCs, found on a sticker on top of the classroom PC under your desk)
    • DHCP Starting IP Address: 172.17.99.21
    • DHCP Maximum Number of Users: 20
    • Router Username: admin
    • Password: Password123!
    • Wireless SSID: ITE-Wxx (replace xx with the number of one of your PCs, found on a sticker on top of the classroom PC under your desk)
    • Wireless Passphrase: Cisco456!
  • NOTE: Do not complete Part 4 of this lab which is listed as optional.
• 6.1.4.8 Lab - Configure Firewall Settings
  • NOTE: Do NOT connect your router to an Internet connection, it's not required for this lab.
  • NOTE: In Part 2, Step 1 you should add the MAC addresses of both your computers to the allowed list of MACs on the router.
  • NOTE: In Part 2, Step 2 you should add the IP address of ONE of your computers to the DMZ on the router.
  • NOTE: In Part 2, Step 3 you should add a port forwarding rule to forward port 80 to the IP address of the OTHER one of your computers. Also note that different manufacturers call "port forwarding" different things. For example TP-Link calls it "virtual servers" instead in some models of routers.
• 6.2.2.5 Lab - Troubleshoot Network Problems
  • NOTE: In this lab you will connect your router to an Internet connection, in room B-107 please use the GREEN network jack under your desk to make this connection.
  • NOTE: Obtain sheets with two lists of problems to create from the instructor. Create these problems for your partner one at a time while they are out of the room and ask them to fix your network. If you are unsure of how to create the issue ask your instructor for help.
  • NOTE: Before you leave today please reset your router to the factory default settings.

Chapter 8 Labs

Online Class Labs

• NOTE: These labs will be completed using your two Remote Lab PCs in the IHCC Netlab system which you previously installed Windows 10 on. You will need to have working Internet access from both PCs in order to complete these labs so make sure you have that enabled and working.
• Install a Printer in Windows (Remote Version)
  • Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
• Share a Printer in Windows (Remote Version)
  • Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.

In Person Class Labs

• 8.3.1.3 Lab - Install a Printer in Windows
• 8.4.1.3 Lab - Share a Printer in Windows
  • NOTE: In this lab use a laptop as the second device (the one which is not directly connected to the printer). Both the laptop and your desktop will need to be connected to the same network so setup your network routers with a connection to both computers.
• 8.5.3.2 Lab - Perform Preventive Maintenance on a Laser Printer
  • NOTE: In this lab you will not actually install any new parts, just find and remove the existing parts on the printer and then re-install them. Also, uou should locate the fuser on the printer and find and watch a video showing how to remove and replace it but do not actually do it because on our particular printer model it requires disassembling most of the printer to get to the fuser.
• Lab - Setup and Connect to Network Printers

Chapter 9 Labs

Online Class Labs

• 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
  • NOTE: You will be completing this lab on PC 1 in your Netlab system so make sure you have a reservation in Netlab, are able to access PC 1, and PC 1 has working Internet access.
  • NOTE: You will need to download and install the latest version of VirtualBox for "Windows Hosts" from the web on PC 1
  • NOTE: You will need to download the latest version of the Ubuntu Desktop ISO file from the web on PC 1
  • NOTE: Set your virtual machine to use at least 3 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
  • If you have time you may want to try a different distribution of Linux to see what is the same and what's different. You can download and try installing some others in VirtualBox too such as Linux Mint or Debian Linux. Just setup a new virtual machine for each one you would like to try.

In Person Class Labs

• 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
  • NOTE: Before you create your VM please make sure that VirtualBox is set to save VMs into a folder on the D:\ drive that contains the semester and year in the folder name such as D:\bfranske-fa17\
  • NOTE: Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
  • NOTE: The Ubuntu installation ISO image file is located in the D:\CNT Files folder. The version of Ubuntu in this folder may be newer than the version listed in the lab
  • NOTE: Set your virtual machine to use at least 2 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
  • NOTE: Make sure to set your virtual machine to use bridged networking before starting it
  • If you have time you may want to try a different distribution of Linux to see what is the same and what's different. The D:\CNT Files folder should contain some others such as Linux Mint or Debian you can try as well. Just setup a new virtual machine for each one you would like to try.
  • Don't forget to change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!

Chapter 10 Labs

Online Class Labs

• 10.3.1.1 Lab - Windows Installation
  • NOTE: Your Netlab "PC 2" machine will be erased prior to beginning this lab so that you can practice installing Windows 10 on it again with a few changes.
  • NOTE: Before installing Windows 10 on PC 2 make sure to switch off the Internet connection on your OpenWRT router (use your web browser on PC 1 to do this, see the Chapter 4 Windows installation lab for detailed instructions) so that you can create a local account instead of being forced to use a Microsoft account!
  • NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive and not the beginning of the drive (so the Windows installation on the big partition goes before the unpartitioned space.
  • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down because you will need them again later in the course.
  • NOTE: Once the Windows 10 installation is complete on PC 2 sure to switch on the Internet connection on your OpenWRT router again.
• 10.2.1.8 Lab - Create a Partition in Windows
  • NOTE: You will be doing this lab on BOTH PC 1 and PC 2. On PC 2 you should have 10 GB of unpartitioned space which you left during the Windows 10 install you just completed so you can skip the optional Step 2 in the lab. On PC 1 you probably don't have any unpartitioned space so you will need to create free space on your drive by shrinking the existing NTFS partition as explained in Step 2 of the lab.
• 10.3.1.4 Lab - Finalize the Windows Installation
  • NOTE: Make sure to install the VMware Tools on PC 2 during this lab. See the Chapter 4 Windows installation lab for detailed instructions.

In-Person Class Labs

• 10.3.1.1 Lab - Windows Installation
  • NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive.
  • NOTE: Make sure your computer is NOT connected to the Internet while Windows is being installed so that you can create a local account instead of being forced to use a Microsoft account!
  • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
• 10.2.1.8 Lab - Create a Partition in Windows
  • NOTE: Do this lab AFTER the Windows Installation lab!
• 10.3.1.4 Lab - Finalize the Windows Installation

Chapter 11 Labs

NOTE: All of these labs will be completed on one of the PCs you installed Windows 10 on in the previous lab.

• 11.1.2.10 Lab - Explore the Windows Desktop
• 11.1.3.4 Lab - Work with Task Manager
• 11.1.4.11 Lab - Working with File Explorer
• 11.2.1.5 Lab - Explore Control Panel Categories
• 11.2.2.3 Lab - User Accounts
• 11.2.3.5 Lab - Configure Browser Settings
• 11.2.5.8 Lab - Manage Virtual Memory
• 11.2.6.2 Lab - Use Device Manager
• 11.2.7.4 Lab - Region and Language Options
• 11.3.1.11 Lab - Monitor and Manage System Resources
• 11.3.2.7 Lab - System Utilities
• 11.3.2.8 Lab - Manage System Files
• 11.3.3.8 Lab - Hard Drive Maintenance
• 11.3.4.6 Lab - Install Third-Party Software
• 11.4.1.5 Lab - Work in the Windows Command Shell
• 11.4.2.7 Lab - File System Commands
• 11.4.3.2 Lab - Disk CLI Commands
• 11.4.4.2 Lab - Task and System CLI Commands
• 11.4.5.3 Lab - Other Useful Commands
• 11.5.2.4 Lab - Share Resources
• 11.5.4.2 Lab - Connect and Test the Wireless Connection
• 11.5.6.2 Lab - Windows Remote Desktop and Assistance
• 11.6.1.2 Lab - Manage the Startup Folder
• 11.6.1.5 Lab - Schedule a Task using the GUI and the Command Line
• 11.6.2.4 Lab - System Restore and Hard Drive Backup
• 11.7.3.2 Lab - Troubleshoot Operating System Problems

Chapter 12 Labs

Online Class Labs

• If you have access to your own Android tablet or smartphone you can complete these labs on your own device
• If you do not have access to an Android tablet or smartphone you will be able to use an Android system through the remote Netlab system to complete these labs. When you make your reservation in Netlab be sure to choose "Android Device Lab Access" instead of "PC Hardware and Software Lab Access (2 Windows PCs with Network Access)".
• 12.1.2.2 Lab - Working with Android
• 12.1.4.4 Lab - Mobile Device Features
• 12.2.1.2 Lab – Passcode Locks
• 12.4.2.4 Lab - Troubleshoot Mobile Devices

In-Person Class Labs

• Check out an Android tablet from your instructor.
• The access PIN on the tablets is "1 2 3 4"
• 12.1.2.2 Lab - Working with Android
• 12.1.4.4 Lab - Mobile Device Features
• 12.2.1.2 Lab – Passcode Locks
  • Make sure you set the PIN back to "1 2 3 4" when you are done with the lab if you have changed it!
• 12.4.2.4 Lab - Troubleshoot Mobile Devices

Chapter 13 Labs

Online Class Labs

• 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
  • NOTE: Bitlocker does not function on a boot partition without EFI and a TPM chip (which the Netlab Virtual Machines are not setup for) in the default configuration. As a result you will need to modify the group policy of your system to allow a password to be used for BitLocker without a TPM chip. Try searching the Internet for instructions on how to modify group policy to allow Bitlocker without TPM and contact your instructor if you get stuck.
• 13.3.2.5 Lab - Configure Windows Local Security Policy
• 13.3.3.6 Lab - Configure Users and Groups in Windows
• 13.3.4.6 Lab - Configure Windows Firewall
• 13.5.2.2 Lab - Document Customer Information in a Work Order

In-Person Class Labs

• 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
• 13.3.2.5 Lab - Configure Windows Local Security Policy
• 13.3.3.6 Lab - Configure Users and Groups in Windows
• 13.3.4.6 Lab - Configure Windows Firewall
• 13.5.2.2 Lab - Document Customer Information in a Work Order

Chapter 14 Labs

Online Class Labs

There are two types of labs which you will complete for Chapter 14, the first is a number of "Remote Technician" labs and the second is a "Scripting" lab. Because the two types of labs are quite different there are some special instructions on how to turn in lab reports for this chapter. Please be sure to read these instructions and follow them carefully.

For each "Remote Technician" lab: Read through the "Student Customer Sheet" of the lab, think about what could be causing the issues described by the customer. Write down a list of the questions you would ask the customer to help troubleshoot the issue. Once you have a list of questions make up answers that the customer might give to each question and write down those as well. Write an explanation of what you think a realistic problem (or problems) might be that is/are causing the issues for each lab and why you think it/they is/are the most likely problem(s) based on the questions and answers you asked. For each lab you will turn in your questions, answers, and analysis/solution (put into a single document and separate by lab number).

Do this for each of these labs:

• 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
• 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
• 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
• 14.4.1.7 Lab - Remote Technician - Fix a Security Problem

You will also complete this scripting lab which you will write a "normal" lab report about (what you did/problems you had/how you tested/what you learned) and include the lab report in with your remote technician labs above and submit in the usual way:

• 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux
  • NOTE: In this lab you will use the Linux Virtual Machine you installed in Lab 9.1.2.5

In-Person Class Labs

• 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
• 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
• 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
• 14.4.1.7 Lab - Remote Technician - Fix a Security Problem
• 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux
  • NOTE: In this lab you will use the Linux Virtual Machine you installed in Lab 9.1.2.5

Homework

Any homework assigned in the course will go here. This falls into the Labs/Homework category of your course grade. Remember, for homework assignments turn in the actual pages from your lab book or printouts from the curriculum and not a lab report. Homework assignment are individual, you and your lab partner need to both turn them in separately even if you work on them together.

• Participate in an online forum discussion (typically 3 quality posts or more) of each chapter on the NetSpace site. See forum posting page for details. (up to 10 points each chapter based on quality)

Participation Activities

Any participation activities completed in the course will go here. This falls into the participation category of your course grade.

• Attend at least two Student Success Day presentations and bring proof of attendance signed by each presenter (10 points)
  • NOTE: Because SSD sessions are online for 2022 your proof of attendance will be writing a 1/2 page summary for each session you attended and submitting that.
• Meet with an academic advisor (10 points for meeting)
• Complete a program/degree plan (10 points for completing)
• Complete the online course feedback form (5 points for completing)
• Complete the Practice Final Exam (Chapters 1-9) (10 points for attempting)
• Complete the Practice Final Exam (Chapters 10-14) (10 points for attempting)
• Compete the A+ 220-1001 Certification Practice Exam (10 points for attempting)
• Compete the A+ 220-1002 Certification Practice Exam (10 points for attempting)
• Weekly Progress Self-Evaluation - Complete on the Netacad Website (10 points possible each week)

Unit Assessments

You are responsible for completing the online exam associated with each chapter in the course through the NetSpace website. This category will also include periodic checkpoint exams covering a group of chapters.

• Chapter 1 Exam
• Chapter 2 Exam
• Chapter 3 Exam
• Chapter 4 Exam
• Certification Checkpoint Exam #1 (Chapters 1 - 4)
• Chapter 5 Exam
• Chapter 6 Exam
• Certification Checkpoint Exam #2 (Chapters 5 - 6)
• Chapter 7 Exam
• Chapter 8 Exam
• Certification Checkpoint Exam #3 (Chapters 7 - 8)
• Chapter 9 Exam
• Chapter 10 Exam
• Chapter 11 Exam
• Certification Checkpoint Exam #4 (Chapters 10 - 11)
• Chapter 12 Exam
• Chapter 13 Exam
• Certification Checkpoint Exam #4 (Chapters 12 - 13)
• Chapter 14 Exam

Online Final Exams

The final exam category of your grade includes the following exams

• Final Exam (Chapters 1-9)
• Final Exam (Chapters 10-14)

Skills Final Exam

The Skills Final Exam is designed to test your ability to apply the concepts learned in this class and practiced in labs to common, real-world scenarios.

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