Franske ITC-2000 Assignments: Difference between revisions

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==PC Disassembly/Reassembly Labs==
==PC Disassembly/Reassembly Labs==
* Lab 2.2.4.7: Computer Disassembly
'''NOTE: Before beginning these labs please make sure you have watched the lab videos created by your instructor about the disassembly and re-assembly process for these PCs.'''
* Lab 3.1.1.3: Install the Power Supply
* 1.3.2.2 Lab - Disassemble a Computer
* Lab 3.1.2.6: Install the Motherboard
* 2.1.2.5 Lab - Install the Power Supply
* Lab 3.1.3.3: Install the Drives
* 2.1.3.10 Lab - Install the Motherboard in a Computer
* Lab 3.1.4.4: Install Adapter Cards
* 2.1.4.7 Lab – Install the Drives
* Lab 3.1.5.5: Install Internal Cables
* 2.1.5.6 Lab - Install Adapter Card
* Lab 3.1.5.8: Install Front Panel Cables
* 2.1.7.4 Lab - Install Internal Cables
* Lab 3.1.5.12: Complete the Computer Assembly
* 2.1.7.8 Lab - Install the Front Panel Cables
==Boot/BIOS Labs==
* 2.1.7.11 Lab – Complete the Computer Assembly
* Lab 3.2.2.8: Boot the Computer
 
* Lab 3.3.1.6: BIOS File Search
==Chapter 3 Labs==
* Lab: 3.3.3.2: Upgrade Hardware
'''NOTE: You will complete these labs on the same PC which you assembled in the PC Assembly lab.'''
==Windows 7 Installation Labs==
* 3.1.1.6 Lab - Investigate BIOS or UEFI Settings
* Lab: 5.2.1.7: Install Windows 7
* 3.1.2.5 Lab - Search for BIOS or UEFI Firmware Updates
** NOTE: When you install be sure to leave at least 10 GB of free space at the end of the drive so that you can do lab 5.2.4.7 '''Make absolutely certain that you are installing on the larger partition (which should be towards the beginning of the drive) and that the smaller 10GB partition is at the end of the drive. Failure to make sure this is setup correctly at this point will probably mean in some future lab you will need to reinstall Windows.'''
* 3.1.2.6 Lab - Install Windows
** NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
** '''NOTE:''' You will first need to create a Windows 10 installation USB drive using the [https://www.microsoft.com/en-us/software-download/windows10 Windows 10 Media Creation Tool] from another PC. Be sure to follow the "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)" to create a 64-bit installation USB stick.
** NOTE: When prompted for an activation key just press the "Skip" button, we'll use the trial mode.
** '''NOTE:''' Make sure your computer (the one you built from parts) is NOT connected to the Internet while Windows is being installed on it so that you can create a local account instead of being forced to use a Microsoft account!
** NOTE: At the end of your installation you need to find and load all of the correct drivers for your system. When you check the device manager you should see all the devices correctly identified and working (no warning marks). '''If you have any unknown devices remaining or any warnings on any devices in the device manager you will have problems later on so make sure all devices are correctly identified and  appropriate drivers are installed. It is absolutely possible to get this done if you have the right drivers installed.'''
** '''NOTE:''' Be sure to choose a new installation, not to repair an existing one. If prompted choose to install "Windows 10 Education" or "Windows 10 Enterprise". Also, choose to do a "Custom" installation, not an upgrade, and delete all existing partitions (note that this will erase all data on the computer).
*** NOTE: The [https://download.lenovo.com/eol/index.html Lenovo End Of Life Product Driver Archive can be found here].
** '''NOTE:''' If you are prompted for a license or activation key choose that you do not have one or to skip the step.
* Lab: 5.2.1.10: Check for Updates in Windows 7
** '''NOTE:''' During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
* Lab: 5.2.4.7: Create a Partition in Windows 7
* 3.1.2.7 Lab - Install Third-Party Software in Windows
** NOTE: If you did not leave free space at the end of your drive during the installation process you either need to re-install Windows and do that during the install or figure out how to "shrink" the C: partition to make room for an additional partition. '''Make absolutely certain that Windows is installed (and therefore the C:\ drive is) on the larger partition (which should be towards the beginning of the drive) and that the smaller 10GB partition is at the end of the drive. Failure to make sure this is setup correctly at this point will probably mean in some future lab you will need to reinstall Windows.'''
** '''NOTE:''' You will need to download the [https://www.netacad.com/portal/resources/packet-tracer Packet Tracer software] from the Cisco Networking Academy site and copy it to your computer to install it.
 
==Chapter 4 Labs==
===In Person Class Labs===
* 4.2.3.6 Lab – Troubleshoot Hardware Problems
** '''NOTE:''' In this lab you are asked to troubleshoot any problems with your hardware. After making sure your system is working properly obtain sheets from the instructor with a series of problems to create for your partner. Be sure to have your partner leave the room while you are creating each problem (one problem at a time!).
 
===Fully Online Class Labs===
* 4.2.3.6 Lab – Troubleshoot Hardware Problems
** '''NOTE:''' Normally in this lab you are asked to troubleshoot problems with your hardware that were created by a partner of yours following instructions from your instructor. Because the class is being offered online this semester and you are working alone with your computer at home you will instead follow the instructions (which have been put in the Chapter 4 Module on the Cisco Netacad Site) yourself to create various problems with your hardware and then see what type of symptoms each issues produces. Your lab report should include details about the clues you could have used and/or questions you could have asked the user which would show what the problem was.
* [[ITC-2000 Lab Install Windows on Remote Lab PCs|Install Windows on Remote Lab PCs]]
** For this activity you will install two copies of Windows 10 onto PCs in our IHCC remote lab system, Netlab. Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
 
==Chapter 6 Labs==
===In Person Class Labs===
* 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
** '''NOTE:''' Do NOT connect your router to an Internet connection, it's not required for this lab.
** '''NOTE:''' In this lab you are asked to open a command prompt window. In older versions of Windows the command prompt was an option in the start menu, but it was removed from there starting in Windows 10. To launch a command prompt just click on the start menu and start typing "cmd" or "Command Prompt" and you will find it.
* 6.1.3.10 Lab - Configure a Wireless Network
** '''NOTE:''' Do NOT connect your router to an Internet connection, it's not required for this lab.
** '''NOTE:''' Change the router settings as indicated in the lab, use these for the NEW settings:
*** Router IP Address: 172.17.99.1
*** Router Subnet Mask: 255.255.255.0
*** DHCP Starting IP Address: 172.17.99.21
*** DHCP Maximum Number of Users: 20
*** Router Username: admin
*** Password: Password123!
*** Wireless SSID: ITE-Wxx (replace xx with the number of one of your PCs, found on a sticker on top of the classroom PC under your desk)
*** Wireless Passphrase: Cisco456!
** '''NOTE:''' Do not complete Part 4 of this lab which is listed as optional.
* 6.1.4.8 Lab - Configure Firewall Settings
** '''NOTE:''' Do NOT connect your router to an Internet connection, it's not required for this lab.
** '''NOTE:''' In Part 2, Step 1 you should add the MAC addresses of both your computers to the allowed list of MACs on the router.
** '''NOTE:''' In Part 2, Step 2 you should add the IP address of ONE of your computers to the DMZ on the router.
** '''NOTE:''' In Part 2, Step 3 you should add a port forwarding rule to forward port 80 to the IP address of the OTHER one of your computers. Also note that different manufacturers call "port forwarding" different things. For example TP-Link calls it "virtual servers" instead in some models of routers.
* 6.2.2.5 Lab - Troubleshoot Network Problems
** '''NOTE:''' In this lab you will connect your router to an Internet connection, in room B-107 please use the GREEN network jack under your desk to make this connection.
** '''NOTE:''' Obtain sheets with two lists of problems to create from the instructor. Create these problems for your partner one at a time while they are out of the room and ask them to fix your network. If you are unsure of how to create the issue ask your instructor for help.
** '''NOTE: Before you leave today please reset your router to the factory default settings.'''
 
===Fully Online Class Labs===
* You will complete labs for Chapter 6 using a combination of your remote lab PCs and the Cisco Packet Tracer software. Details will be added below the week of February 16.
* 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
** '''NOTE:''' This lab will be completed using your two Remote Lab PCs in the IHCC Netlab system which you previously installed Windows 10 on. You can use "PC 1" as what the lab calls "Host A" and "PC 2" as what the lab calls "Host B". You will be able to skip the wiring instructions from Step 1 of the lab as your remote lab PCs are already wired to complete this lab.
* [[ITC-2000 Lab OpenWRT Router Exploration|OpenWRT Router Exploration Activity]]
** Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
* 6.1.3.9 Packet Tracer Activity - Connect to a Wireless Network
** '''NOTE:''' For this activity you will be simulating a connection to a wireless network using the Cisco Packet Tracer software which can simulate a large network with multiple PCs and devices all in a single application running on your PC. To complete this activity you will need to download and install the latest version of the [https://www.netacad.com/portal/resources/packet-tracer Packet Tracer software] from the Cisco Networking Academy site. You can either install it on your home computer or you can install it on one of your remote lab PCs and use it through Netlab.
** '''NOTE:''' If you have not used Packet Tracer before you may want to view [https://youtu.be/F4bXJMx7nT8 this video showing how to use the small office and home networking features of Packet Tracer] to build a simple network.
* 6.1.4.7 Packet Tracer Activity - Configure Firewall Settings


==Windows Configuration and Management Labs==
==Chapter 8 Labs==
* Lab 6.1.1.5: Task Manager
===In Person Class Labs===
* Lab 6.1.1.9: Install Third-Party Software
* 8.3.1.3 Lab - Install a Printer in Windows
** NOTE: In this lab you are asked to install the Packet Tracer software. This software is available for download through the Cisco NetSpace website (the same as where the curriculum can be accessed). After you log in to the site scroll to the bottom of the page and find the "Resources" section which should have a link to download Packet Tracer. You can also try accessing it at [https://www.netacad.com/group/offerings/packet-tracer/ through this link after logging in].
* 8.4.1.3 Lab - Share a Printer in Windows
** NOTE: The version of Internet Explorer installed with Windows 7 is likely too old to properly display modern websites like Cisco NetSpace so you will probably need either upgrade the version of IE which is installed, or download and install Firefox or Chrome.
** NOTE: In this lab use a laptop as the second device (the one which is not directly connected to the printer). Both the laptop and your desktop will need to be connected to the same network so setup your network routers with a connection to both computers.
* Lab 6.1.2.3: Create User Accounts
** NOTE: Because of a security issue called "Print Nightmare" Microsoft has made some patches to Windows printer sharing which may prevent you from adding a network printer on a the client (Laptop in this case) through the traditional means (such as just double clicking on the shared printer or by searching and installing it as a network printer on the client. Instead you may need to download and install the printer driver on the client computer first (like you would for a local USB printer) and then manually add the shared printer on the client, specifying the driver to use.
** NOTE: Create a user account named "ITC Student" with the password "Password123!" you may also create a second new user account with your choice of username and password.
* 8.5.3.2 Lab - Perform Preventive Maintenance on a Laser Printer
* Lab 6.1.2.12: Manage Virtual Memory
** NOTE: In this lab you will not actually install any new parts, just find and remove the existing parts on the printer and then re-install them. Also, you should locate the fuser on the printer and find and watch a video showing how to remove and replace it but do not actually do it because on our particular printer model it requires disassembling most of the printer to get to the fuser.
* Lab 6.1.2.14: Device Manager
* Lab - [[Franske ITC-2000 Network Printing Lab|Setup and Connect to Network Printers]]
* Lab 6.1.3.7: Monitor and Manage System Resources
* Lab 6.1.4.2: Hard Drive Maintenance
* Lab 6.1.4.4: Manage System Files in Windows
* Lab 6.1.5.4: Common Windows CLI Commands
** NOTE: Depending on the username you are using when doing this lab you may need to change the specific command lines used when copying/moving files from or to directories inside your user's home directory.
* Lab 6.1.5.6: System Utilities
* Lab 6.3.1.2: Manage the Startup Folder
* Lab 6.3.1.5: Task Scheduler
* Lab 6.3.1.7: System Restore


==Networking Labs==
===Fully Online Class Labs===
* Lab 8.1.2.10: Connect to a Router for the First Time
* '''NOTE:''' These labs will be completed using your two Remote Lab PCs in the IHCC Netlab system which you previously installed Windows 10 on. You will need to have working Internet access from both PCs in order to complete these labs so make sure you have that enabled and working.
** NOTE: Please do not plug anything into the "Internet" or WAN port on the router, you only need to use the LAN ports for the time being.
* [[ITC-2000 Lab Remote Printer Installation|Install a Printer in Windows (Remote Version)]]
** NOTE: The default router IP address is 192.168.1.1 or 192.168.0.1 (depending on router model) with the username/password of admin/admin
** Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
** NOTE: If your router is not set to the defaults when you receive it you can reset it by holding down the reset button on the router while you plug it in, keep holding the reset button for at least 10 seconds or until the lights on the router settle down. Once you let go the router should reboot into it's default configuration.
* [[ITC-2000 Lab Remote Printer Sharing|Share a Printer in Windows (Remote Version)]]
** NOTE: Make sure to select that you have attached to a "Work" network and not a "Public" network in Windows. If you select public network the Windows firewall will block several things that you need to have open for filesharing, etc. in this lab.
** Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
** NOTE: When asked to change the IP address and DHCP server settings of the router use:
*** IP Address: 192.168.109.1
*** Subnet Mask: 255.255.255.0
*** Starting DHCP Address of 192.168.109.75, and 25 Maximum Users
* Lab 8.1.2.12: Configure a Wireless Router in Windows
** NOTE: Use the following information for configuring your router:
*** Router IP Information (IP address and subnet mask): 192.168.1.1 / 255.255.255.0
*** Router name: ITE-xx (replace xx with your computer number, found on a label on top of your campus PC under your desk)
*** DHCP Server Information (start IP address and maximum number of hosts): 192.168.1.100, and 150 Maximum Users
*** SSID: Cisco-xx (replace xx with your computer number, found on a label on top of your campus PC under your desk)
*** Channel number: Auto (to view a list of available channels you will temporarily need to switch the router to "Standard Channels" from Auto)
*** Router Username/Password: admin/admin
*** Wireless Security (passphase key):  Password123!
** NOTE: Some of the screens in this lab, in particular the basic wireless configuration pages, will look different than those in the lab due to using a different router which only supports 2.4GHz and not 5GHz wireless. You will be setting the SSID and enabling wireless with auto channel selection but will not be able to set some of the more specific wireless settings.
* Lab 8.1.2.14: Test the Wireless NIC In Windows
** NOTE: In this lab you are asked to connect to a classroom wireless network. You should use the access point you have just configured in the above lab as this network. You will need to temporarily connect the Internet connection on the router to the ITCnet jack at your desks (yellow assuming you are in B109 or green in B107) so that you have an Internet connection working for some parts of this lab. Please disconnect the Internet connection as soon as you are done testing the connection and before going on to any additional labs.
** NOTE: When you use the "net view" command you'll probably just see one computer because right now you only have one computer attached to your router. Now might be a good time to attach your desktop computer to the router as well (using a wired connection) and try running the net view command again to see the second computer.
* Lab 8.1.3.9: Share Resources in Windows
** NOTE: In this lab you are asked to create and join a workgroup. You can choose a workgroup name of your own but make sure it is one that will be unique in the class.
* Lab 8.1.4.3: Remote Assistance in Windows
* Lab 8.1.4.4: Remote Desktop in Windows


==Mobile Labs==
* Check out an Android tablet from your instructor.
* The access PIN on the tablets is "1 2 3 4"
* Lab 10.1.2.3: Working with Android
* Lab 10.2.1.2: Passcode Locks
** Make '''sure''' you set the PIN back to "1 2 3 4" when you are done with the lab if you have changed it!
* Install an Android Virtual Machine
*# Find the pre-downloaded Android 7.1 ISO file in the D:\CNT Files directory on your PC
*# Create a new directory in the D:\ drive of your computer to store your VM files in, be sure to list the semester as part of the directory name like "D:\bfranske-fall17"
*# Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
*# Open VirtualBox and change the Default VM Storage Location to your new directory on the D:\ drive.
*#* Under the File -> Preferences menu change the "Default Machine Folder" to the new directory so it shows something like "D:\bfranske-fall17"
*#* If you are unsure of how to do this please have your instructor check to see that you have done it
*# Read and follow the instructions [https://www.howtogeek.com/164570/HOW-TO-INSTALL-ANDROID-IN-VIRTUALBOX/ on this website] to install Android 7.1 in Virtualbox.
*#* Note: During the install you should choose not to use GPT, this is not mentioned in the instructions
*# After the installation shut down your VM
*# Change the network configuration to a "Bridged" card instead of "NAT"
*# Remove the Android Installation ISO file from the virtual CD drive
*# Start your Android VM
*# Disable "Mouse Integration" (under the Input Menu)
*#* NOTE: This means you will need to click in the VirtualBox window in order to use a mouse in the Android VM and you will need to press the Control key on the right side of your keyboard to get your mouse pointer back in Windows again but it makes it much easier to navigate in the Android VM.
*# Click on Skip when asked to connect to a wireless network
*# You will need to either sign in with an existing Google account or create a new one. If you want to create a new Google account you should do it in a web browser on your PC and not through the Android VM (which will require phone verification).
*# You probably want to access the Display Settings in Android and change the Sleep setting to 30 minutes of inactivity. With the VM if your Android device goes to sleep it will not be possible to wake it back up without rebooting it.
*# Try some of the activities from the 10.1.2.3 and 10.2.1.2 labs
*#* You cannot lock your VM screen because you don't have a power button to tap like on a physical phone or tablet. If you want to set and test a PIN you will need to restart the VM (under the Machine -> Send ACPI Shutdown)
*# Change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!


==Linux Labs==
==Chapter 9 Labs==
* Lab 10.4.1.4: Install Linux in a VM and Explore the GUI
===In Person Class Labs===
* 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
** '''NOTE:''' Before you create your VM please make sure that VirtualBox is set to save VMs into a folder on the D:\ drive that contains the semester and year in the folder name such as ''D:\bfranske-fa17\''
** '''NOTE:''' Before you create your VM please make sure that VirtualBox is set to save VMs into a folder on the D:\ drive that contains the semester and year in the folder name such as ''D:\bfranske-fa17\''
** '''NOTE:''' Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
** '''NOTE:''' Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
Line 108: Line 101:
** '''NOTE:''' Set your virtual machine to use at least 2 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
** '''NOTE:''' Set your virtual machine to use at least 2 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
** '''NOTE:''' Make sure to set your virtual machine to use bridged networking before starting it
** '''NOTE:''' Make sure to set your virtual machine to use bridged networking before starting it
* Lab 10.4.3.3: Working with the Linux Command Line
** If you have time you may want to try a different distribution of Linux to see what is the same and what's different. The ''D:\CNT Files'' folder should contain some others such as Linux Mint or Debian you can try as well. Just setup a new virtual machine for each one you would like to try.
* If you have time you may want to try a different distribution of Linux to see what is the same and what's different. The ''D:\CNT Files'' folder should contain some others such as Linux Mint or Debian you can try as well. Just setup a new virtual machine for each one you would like to try.
** '''Don't forget''' to change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!
* '''Don't forget''' to change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!
 
===Fully Online Class Labs===
* 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
** '''NOTE:''' You will be completing this lab on PC 1 in your Netlab system so make sure you have a reservation in Netlab, are able to access PC 1, and PC 1 has working Internet access.
** '''NOTE:''' You will need to download and install the latest version of VirtualBox for "Windows Hosts" from the web on PC 1
** '''NOTE:''' You will need to download the latest version of the Ubuntu Desktop ISO file from the web on PC 1
** '''NOTE:''' Set your virtual machine to use at least 3 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
** If you have time you may want to try a different distribution of Linux to see what is the same and what's different. You can download and try installing some others in VirtualBox too such as Linux Mint or Debian Linux. Just setup a new virtual machine for each one you would like to try.
 
==Chapter 10 Labs==
===In-Person Class Labs===
* 10.3.1.1 Lab - Windows Installation
** NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive.
** NOTE: Make sure your computer is NOT connected to the Internet while Windows is being installed so that you can create a local account instead of being forced to use a Microsoft account!
** NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
* 10.2.1.8 Lab - Create a Partition in Windows
** NOTE: Do this lab AFTER the Windows Installation lab!
* 10.3.1.4 Lab - Finalize the Windows Installation
 
===Fully Online Class Labs===
* 10.3.1.1 Lab - Windows Installation
** NOTE: Your Netlab "PC 2" machine will be erased prior to beginning this lab so that you can practice installing Windows 10 on it again with a few changes.
** NOTE: Before installing Windows 10 on PC 2 make sure to switch off the Internet connection on your OpenWRT router (use your web browser on PC 1 to do this, see the Chapter 4 Windows installation lab for detailed instructions) so that you can create a local account instead of being forced to use a Microsoft account!
** NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive and not the beginning of the drive (so the Windows installation on the big partition goes before the unpartitioned space.
** NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down because you will need them again later in the course.
** NOTE: Once the Windows 10 installation is complete on PC 2 sure to switch on the Internet connection on your OpenWRT router again.
* 10.2.1.8 Lab - Create a Partition in Windows
** NOTE: You will be doing this lab on BOTH PC 1 and PC 2. On PC 2 you should have 10 GB of unpartitioned space which you left during the Windows 10 install you just completed so you can skip the optional Step 2 in the lab. On PC 1 you probably don't have any unpartitioned space so you will need to create free space on your drive by shrinking the existing NTFS partition as explained in Step 2 of the lab.
* 10.3.1.4 Lab - Finalize the Windows Installation
** NOTE: Make sure to install the VMware Tools on PC 2 during this lab. See the Chapter 4 Windows installation lab for detailed instructions.
 
==Chapter 11 Labs==
NOTE: All of these labs will be completed on one of the PCs you installed Windows 10 on in the previous lab.
* 11.1.2.10 Lab - Explore the Windows Desktop
* 11.1.3.4 Lab - Work with Task Manager
* 11.1.4.11 Lab - Working with File Explorer
* 11.2.1.5 Lab - Explore Control Panel Categories
* 11.2.2.3 Lab - User Accounts
* 11.2.3.5 Lab - Configure Browser Settings
* 11.2.5.8 Lab - Manage Virtual Memory
* 11.2.6.2 Lab - Use Device Manager
* 11.2.7.4 Lab - Region and Language Options
* 11.3.1.11 Lab - Monitor and Manage System Resources
* 11.3.2.7 Lab - System Utilities
* 11.3.2.8 Lab - Manage System Files
* 11.3.3.8 Lab - Hard Drive Maintenance
* 11.3.4.6 Lab - Install Third-Party Software
* 11.4.1.5 Lab - Work in the Windows Command Shell
* 11.4.2.7 Lab - File System Commands
* 11.4.3.2 Lab - Disk CLI Commands
* 11.4.4.2 Lab - Task and System CLI Commands
* 11.4.5.3 Lab - Other Useful Commands
* 11.5.2.4 Lab - Share Resources
** NOTE: In this lab activity you will need to share and connect to network files. You will need to setup your second Windows PC, connect the two PCs with a router, and configure them for file sharing. The router and PCs do not need an Internet connection for this lab.
* 11.5.4.2 Lab - Connect and Test the Wireless Connection
* 11.5.6.2 Lab - Windows Remote Desktop and Assistance
* 11.6.1.2 Lab - Manage the Startup Folder
* 11.6.1.5 Lab - Schedule a Task using the GUI and the Command Line
* 11.6.2.4 Lab - System Restore and Hard Drive Backup
* 11.7.3.2 Lab - Troubleshoot Operating System Problems
** NOTE: Ask your instructor or the lab assistant to configure the "computer will not boot" problem from the instructor lab guide for you to troubleshoot.


==Printer Labs==
==Chapter 12 Labs==
* [[Franske ITC-2000 Printer Lab|Install a Directly Connected and Network Printer]]
===In-Person Class Labs===
==Security Labs==
* Check out an Android tablet from your instructor.
* Lab 12.2.1.8: Configure Windows Local Security Policy
* The access PIN on the tablets is "1 2 3 4"
* Lab 12.3.1.3: Configure Data Backup and Recovery in Windows
* 12.1.2.2 Lab - Working with Android
** NOTE: For the backup storage location you should choose a directory on the second partition on your computer
* 12.1.4.4 Lab - Mobile Device Features
* Lab 12.3.1.5: Configure the Firewall in Windows
* 12.2.1.2 Lab – Passcode Locks
** NOTE: This lab will require two computers so you'll need to use your laptop and desktop computers
** Make '''sure''' you set the PIN back to "1 2 3 4" when you are done with the lab if you have changed it!
* Lab 12.3.1.9: Configure Users and Groups in Windows
* 12.4.2.4 Lab - Troubleshoot Mobile Devices


==Troubleshooting Activity==
===Fully Online Class Labs===
* [[Franske ITC-2000 Troubleshooting Lab|Troubleshooting Lab]]
* If you have access to your own Android tablet or smartphone you can complete these labs on your own device
* If you do not have access to an Android tablet or smartphone you will be able to use an Android system through the remote Netlab system to complete these labs. When you make your reservation in Netlab be sure to choose "Android Device Lab Access" instead of "PC Hardware and Software Lab Access (2 Windows PCs with Network Access)".
* 12.1.2.2 Lab - Working with Android
* 12.1.4.4 Lab - Mobile Device Features
* 12.2.1.2 Lab – Passcode Locks
* 12.4.2.4 Lab - Troubleshoot Mobile Devices
 
 
==Chapter 13 Labs==
===In-Person Class Labs===
* 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
* 13.3.2.5 Lab - Configure Windows Local Security Policy
* 13.3.3.6 Lab - Configure Users and Groups in Windows
** NOTE: There is a bug in the lab in the section about setting permissions on the Student01 folder. If you set the permissions as the lab indicates (Allow Full Control for Student01 and Deny for ITEStudents) you will actually block Student02 AND Student01 from being able to access the folder because they are both members of ITEStudents. Windows actually gives you a note about this when you set the Deny permission, that it takes precedence over allow. To make this work correctly (Student01 has access to their folder, but Student02 does not) you will need to disable inheriting permissions on the Student01 folder and then specifically allow Staff and Student01 to have full control. In this situation Student02 will not be able to view the folder because they don't inherit any permissions from the parent folder and are not specifically mentioned as someone who has any permissions with an Allow statement.
* 13.3.4.6 Lab - Configure Windows Firewall
** NOTE: Because Windows has updated the default system security settings over time it's no longer as easy to share files as it used to be or the lab makes it out to be. In order to share files from one system to another you'll need to check a few things. First, the system which is sharing the files needs to have the "File and Printer Sharing" feature allowed in the firewall for the zone (Private or Public) which is currently active on the network interface. Second, you will not be able to share files anonymously anymore, you will need to setup the sharing permissions (different from the file permissions) on the shared file to allow a specific user account to have access to the files (not the "Everyone" which is for anonymous access). You will then need to use that username and password on the other computer to access the file share. Finally, you may not be able to access the file share by computer name and instead will need to open a "Run" dialog box and try "\\IPAddressOfComputerToConnectTo" to make a connection like "\\192.168.1.26".
** NOTE: If you are not able to connect or are not prompted for a username and password your system may be trying to connect as another user. You can re-set which user your computer is trying to connect using by opening a command prompt and running '''net use \\192.168.1.26 /user:"Username to Connect With"''' and pressing enter. This should prompt you to enter a password for that user (if you are logged in with a user who has the same username it will try your password first so that may work in some cases if both computers have the same user and password). After the password is accepted at the command prompt you can re-try accessing the shared folder and it will use that username and password.
* 13.5.2.2 Lab - Document Customer Information in a Work Order
 
===Fully Online Class Labs===
* 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
** NOTE: Bitlocker does not function on a boot partition without EFI and a TPM chip (which the Netlab Virtual Machines are not setup for) in the default configuration. As a result you will need to modify the group policy of your system to allow a password to be used for BitLocker without a TPM chip. Try searching the Internet for instructions on how to modify group policy to allow Bitlocker without TPM and contact your instructor if you get stuck.
* 13.3.2.5 Lab - Configure Windows Local Security Policy
** NOTE: There is a bug in the lab in the section about setting permissions on the Student01 folder. If you set the permissions as the lab indicates (Allow Full Control for Student01 and Deny for ITEStudents) you will actually block Student02 AND Student01 from being able to access the folder because they are both members of ITEStudents. Windows actually gives you a note about this when you set the Deny permission, that it takes precedence over allow. To make this work correctly (Student01 has access to their folder, but Student02 does not) you will need to disable inheriting permissions on the Student01 folder and then specifically allow Staff and Student01 to have full control. In this situation Student02 will not be able to view the folder because they don't inherit any permissions from the parent folder and are not specifically mentioned as someone who has any permissions with an Allow statement.
* 13.3.3.6 Lab - Configure Users and Groups in Windows
* 13.3.4.6 Lab - Configure Windows Firewall
** NOTE: Because Windows has updated the default system security settings over time it's no longer as easy to share files as it used to be or the lab makes it out to be. In order to share files from one system to another you'll need to check a few things. First, the system which is sharing the files needs to have the "File and Printer Sharing" feature allowed in the firewall for the zone (Private or Public) which is currently active on the network interface. Second, you will not be able to share files anonymously anymore, you will need to setup the sharing permissions (different from the file permissions) on the shared file to allow a specific user account to have access to the files (not the "Everyone" which is for anonymous access). You will then need to use that username and password on the other computer to access the file share. Finally, you may not be able to access the file share by computer name and instead will need to open a "Run" dialog box and try "\\IPAddressOfComputerToConnectTo" to make a connection like "\\192.168.1.26".
** NOTE: If you are not able to connect or are not prompted for a username and password your system may be trying to connect as another user. You can re-set which user your computer is trying to connect using by opening a command prompt and running '''net use \\192.168.1.26 /user:"Username to Connect With"''' and pressing enter. This should prompt you to enter a password for that user (if you are logged in with a user who has the same username it will try your password first so that may work in some cases if both computers have the same user and password). After the password is accepted at the command prompt you can re-try accessing the shared folder and it will use that username and password.
* 13.5.2.2 Lab - Document Customer Information in a Work Order
 
==Chapter 14 Labs==
===In-Person Class Labs===
* 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
* 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
* 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
* 14.4.1.7 Lab - Remote Technician - Fix a Security Problem
* 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux
** NOTE: In this lab you will use the Linux Virtual Machine you installed in Lab 9.1.2.5
 
===Fully Online Class Labs===
There are two types of labs which you will complete for Chapter 14, the first is a number of "Remote Technician" labs and the second is a "Scripting" lab. Because the two types of labs are quite different there are some special instructions on how to turn in lab reports for this chapter. Please be sure to read these instructions and follow them carefully.
 
For each "Remote Technician" lab: Read through the "Student Customer Sheet" of the lab, think about what could be causing the issues described by the customer. Write down a list of the questions you would ask the customer to help troubleshoot the issue. Once you have a list of questions make up answers that the customer might give to each question and write down those as well. Write an explanation of what you think a realistic problem (or problems) might be that is/are causing the issues for each lab and why you think it/they is/are the most likely problem(s) based on the questions and answers you asked. For each lab you will turn in your questions, answers, and analysis/solution (put into a single document and separate by lab number).
 
Do this for each of these labs:
* 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
* 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
* 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
* 14.4.1.7 Lab - Remote Technician - Fix a Security Problem
 
You will also complete this scripting lab which you will write a "normal" lab report about (what you did/problems you had/how you tested/what you learned) and include the lab report in with your remote technician labs above and submit in the usual way:
* 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux
** NOTE: In this lab you will use the Linux Virtual Machine you installed in Lab 9.1.2.5


=Homework=
=Homework=
Line 131: Line 236:
=Participation Activities=
=Participation Activities=
Any participation activities completed in the course will go here. This falls into the participation category of your course grade.
Any participation activities completed in the course will go here. This falls into the participation category of your course grade.
* Attend at least two Student Success Day presentations and bring proof of attendance (10 points)
* Attend at least two Student Success Day presentations and bring proof of attendance signed by each presenter (10 points)
** ''NOTE:'' Because SSD sessions are online for 2022 your proof of attendance will be writing a 1/2 page summary for each session you attended and submitting that.
* Meet with an academic advisor (10 points for meeting)
* Meet with an academic advisor (10 points for meeting)
* Complete a program/degree plan (10 points for completing)
* Complete a program/degree plan (10 points for completing)
* Complete the online pretest exam (10 points for attempting)
* Complete the online course feedback form (5 points for completing)
* Complete the online course feedback form (5 points for completing)
* Complete the online practice final exam (10 points for attempting)
* Complete the Practice Final Exam (Chapters 1-9) (10 points for attempting)
* Complete the Checkpoint exam (10 points for attempting)
* Complete the Practice Final Exam (Chapters 10-14) (10 points for attempting)
* Compete the A+ Cert Practice Exam #1 (10 points for attempting)
* Compete the A+ 220-1001 Certification Practice Exam (10 points for attempting)
* Compete the A+ Cert Practice Exam #2 (10 points for attempting)
* Compete the A+ 220-1002 Certification Practice Exam (10 points for attempting)
* Professionalism Exercise (20 points)
* Weekly Progress Self-Evaluation - Complete on the Netacad Website (10 points possible each week)
** For this activity you EACH need to write and submit at least two additional scenarios (and practice them with your partner) like the ones you were given to practice in class. These two scenarios should be submitted through the NetSpace site just like you typically submit lab reports.
* Computer History Summary Report (15 points)
** For this activity you must also work with a partner to role-play the four scenarios you are given (two for each of you to be the help desk analyst, two for each of you to be the customer) plus you need to role-play the two additional scenarios you each make up.
*# Watch one of the videos on computer history provided by your instructor
*# Write a 400-500 word summary of the information you learned in the video and why you think it may be useful to know about that history in your IT career. Submit your report through the Netacad site.


=Unit Assessments=
=Unit Assessments=
You are responsible for completing the online exam associated with each chapter in the course through the Netacad website.
You are responsible for completing the online exam associated with each chapter in the course through the NetSpace website. This category will also include periodic checkpoint exams covering a group of chapters.
 
* Chapter 1 Exam
* Chapter 2 Exam
* Chapter 3 Exam
* Chapter 4 Exam
* Certification Checkpoint Exam #1 (Chapters 1 - 4)
* Chapter 5 Exam
* Chapter 6 Exam
* Certification Checkpoint Exam #2 (Chapters 5 - 6)
* Chapter 7 Exam
* Chapter 8 Exam
* Certification Checkpoint Exam #3 (Chapters 7 - 8)
* Chapter 9 Exam
* Chapter 10 Exam
* Chapter 11 Exam
* Certification Checkpoint Exam #4 (Chapters 10 - 11)
* Chapter 12 Exam
* Chapter 13 Exam
* Certification Checkpoint Exam #4 (Chapters 12 - 13)
* Chapter 14 Exam


=Other=
=Online Final Exams=
You are also responsible for completing these things, see the course syllabus for category and weighting information.
The final exam category of your grade includes the following exams
* Online Final Exam
* Final Exam (Chapters 1-14)
* Skills Final Exam


=Skills Final Exam=
=Skills Final Exam=

Latest revision as of 21:14, 2 May 2022

Labs

You are responsible for completing ALL of these labs. You must submit a lab report for each topic/chapter (you should combine multiple labs from the chapter/topic into a single report). If you work with a partner on a lab you only need to submit a single lab report for the two of you but it must have both your names on it. Each lab report is worth up to 20 points. This falls into the Labs/Homework category of your course grade.

PC Disassembly/Reassembly Labs

NOTE: Before beginning these labs please make sure you have watched the lab videos created by your instructor about the disassembly and re-assembly process for these PCs.

  • 1.3.2.2 Lab - Disassemble a Computer
  • 2.1.2.5 Lab - Install the Power Supply
  • 2.1.3.10 Lab - Install the Motherboard in a Computer
  • 2.1.4.7 Lab – Install the Drives
  • 2.1.5.6 Lab - Install Adapter Card
  • 2.1.7.4 Lab - Install Internal Cables
  • 2.1.7.8 Lab - Install the Front Panel Cables
  • 2.1.7.11 Lab – Complete the Computer Assembly

Chapter 3 Labs

NOTE: You will complete these labs on the same PC which you assembled in the PC Assembly lab.

  • 3.1.1.6 Lab - Investigate BIOS or UEFI Settings
  • 3.1.2.5 Lab - Search for BIOS or UEFI Firmware Updates
  • 3.1.2.6 Lab - Install Windows
    • NOTE: You will first need to create a Windows 10 installation USB drive using the Windows 10 Media Creation Tool from another PC. Be sure to follow the "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)" to create a 64-bit installation USB stick.
    • NOTE: Make sure your computer (the one you built from parts) is NOT connected to the Internet while Windows is being installed on it so that you can create a local account instead of being forced to use a Microsoft account!
    • NOTE: Be sure to choose a new installation, not to repair an existing one. If prompted choose to install "Windows 10 Education" or "Windows 10 Enterprise". Also, choose to do a "Custom" installation, not an upgrade, and delete all existing partitions (note that this will erase all data on the computer).
    • NOTE: If you are prompted for a license or activation key choose that you do not have one or to skip the step.
    • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
  • 3.1.2.7 Lab - Install Third-Party Software in Windows
    • NOTE: You will need to download the Packet Tracer software from the Cisco Networking Academy site and copy it to your computer to install it.

Chapter 4 Labs

In Person Class Labs

  • 4.2.3.6 Lab – Troubleshoot Hardware Problems
    • NOTE: In this lab you are asked to troubleshoot any problems with your hardware. After making sure your system is working properly obtain sheets from the instructor with a series of problems to create for your partner. Be sure to have your partner leave the room while you are creating each problem (one problem at a time!).

Fully Online Class Labs

  • 4.2.3.6 Lab – Troubleshoot Hardware Problems
    • NOTE: Normally in this lab you are asked to troubleshoot problems with your hardware that were created by a partner of yours following instructions from your instructor. Because the class is being offered online this semester and you are working alone with your computer at home you will instead follow the instructions (which have been put in the Chapter 4 Module on the Cisco Netacad Site) yourself to create various problems with your hardware and then see what type of symptoms each issues produces. Your lab report should include details about the clues you could have used and/or questions you could have asked the user which would show what the problem was.
  • Install Windows on Remote Lab PCs
    • For this activity you will install two copies of Windows 10 onto PCs in our IHCC remote lab system, Netlab. Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.

Chapter 6 Labs

In Person Class Labs

  • 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
    • NOTE: Do NOT connect your router to an Internet connection, it's not required for this lab.
    • NOTE: In this lab you are asked to open a command prompt window. In older versions of Windows the command prompt was an option in the start menu, but it was removed from there starting in Windows 10. To launch a command prompt just click on the start menu and start typing "cmd" or "Command Prompt" and you will find it.
  • 6.1.3.10 Lab - Configure a Wireless Network
    • NOTE: Do NOT connect your router to an Internet connection, it's not required for this lab.
    • NOTE: Change the router settings as indicated in the lab, use these for the NEW settings:
      • Router IP Address: 172.17.99.1
      • Router Subnet Mask: 255.255.255.0
      • DHCP Starting IP Address: 172.17.99.21
      • DHCP Maximum Number of Users: 20
      • Router Username: admin
      • Password: Password123!
      • Wireless SSID: ITE-Wxx (replace xx with the number of one of your PCs, found on a sticker on top of the classroom PC under your desk)
      • Wireless Passphrase: Cisco456!
    • NOTE: Do not complete Part 4 of this lab which is listed as optional.
  • 6.1.4.8 Lab - Configure Firewall Settings
    • NOTE: Do NOT connect your router to an Internet connection, it's not required for this lab.
    • NOTE: In Part 2, Step 1 you should add the MAC addresses of both your computers to the allowed list of MACs on the router.
    • NOTE: In Part 2, Step 2 you should add the IP address of ONE of your computers to the DMZ on the router.
    • NOTE: In Part 2, Step 3 you should add a port forwarding rule to forward port 80 to the IP address of the OTHER one of your computers. Also note that different manufacturers call "port forwarding" different things. For example TP-Link calls it "virtual servers" instead in some models of routers.
  • 6.2.2.5 Lab - Troubleshoot Network Problems
    • NOTE: In this lab you will connect your router to an Internet connection, in room B-107 please use the GREEN network jack under your desk to make this connection.
    • NOTE: Obtain sheets with two lists of problems to create from the instructor. Create these problems for your partner one at a time while they are out of the room and ask them to fix your network. If you are unsure of how to create the issue ask your instructor for help.
    • NOTE: Before you leave today please reset your router to the factory default settings.

Fully Online Class Labs

  • You will complete labs for Chapter 6 using a combination of your remote lab PCs and the Cisco Packet Tracer software. Details will be added below the week of February 16.
  • 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
    • NOTE: This lab will be completed using your two Remote Lab PCs in the IHCC Netlab system which you previously installed Windows 10 on. You can use "PC 1" as what the lab calls "Host A" and "PC 2" as what the lab calls "Host B". You will be able to skip the wiring instructions from Step 1 of the lab as your remote lab PCs are already wired to complete this lab.
  • OpenWRT Router Exploration Activity
    • Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
  • 6.1.3.9 Packet Tracer Activity - Connect to a Wireless Network
    • NOTE: For this activity you will be simulating a connection to a wireless network using the Cisco Packet Tracer software which can simulate a large network with multiple PCs and devices all in a single application running on your PC. To complete this activity you will need to download and install the latest version of the Packet Tracer software from the Cisco Networking Academy site. You can either install it on your home computer or you can install it on one of your remote lab PCs and use it through Netlab.
    • NOTE: If you have not used Packet Tracer before you may want to view this video showing how to use the small office and home networking features of Packet Tracer to build a simple network.
  • 6.1.4.7 Packet Tracer Activity - Configure Firewall Settings

Chapter 8 Labs

In Person Class Labs

  • 8.3.1.3 Lab - Install a Printer in Windows
  • 8.4.1.3 Lab - Share a Printer in Windows
    • NOTE: In this lab use a laptop as the second device (the one which is not directly connected to the printer). Both the laptop and your desktop will need to be connected to the same network so setup your network routers with a connection to both computers.
    • NOTE: Because of a security issue called "Print Nightmare" Microsoft has made some patches to Windows printer sharing which may prevent you from adding a network printer on a the client (Laptop in this case) through the traditional means (such as just double clicking on the shared printer or by searching and installing it as a network printer on the client. Instead you may need to download and install the printer driver on the client computer first (like you would for a local USB printer) and then manually add the shared printer on the client, specifying the driver to use.
  • 8.5.3.2 Lab - Perform Preventive Maintenance on a Laser Printer
    • NOTE: In this lab you will not actually install any new parts, just find and remove the existing parts on the printer and then re-install them. Also, you should locate the fuser on the printer and find and watch a video showing how to remove and replace it but do not actually do it because on our particular printer model it requires disassembling most of the printer to get to the fuser.
  • Lab - Setup and Connect to Network Printers

Fully Online Class Labs

  • NOTE: These labs will be completed using your two Remote Lab PCs in the IHCC Netlab system which you previously installed Windows 10 on. You will need to have working Internet access from both PCs in order to complete these labs so make sure you have that enabled and working.
  • Install a Printer in Windows (Remote Version)
    • Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.
  • Share a Printer in Windows (Remote Version)
    • Instructions for the activity can be found by clicking the title of the lab above, instructions are not on the Netacad site.


Chapter 9 Labs

In Person Class Labs

  • 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
    • NOTE: Before you create your VM please make sure that VirtualBox is set to save VMs into a folder on the D:\ drive that contains the semester and year in the folder name such as D:\bfranske-fa17\
    • NOTE: Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
    • NOTE: The Ubuntu installation ISO image file is located in the D:\CNT Files folder. The version of Ubuntu in this folder may be newer than the version listed in the lab
    • NOTE: Set your virtual machine to use at least 2 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
    • NOTE: Make sure to set your virtual machine to use bridged networking before starting it
    • If you have time you may want to try a different distribution of Linux to see what is the same and what's different. The D:\CNT Files folder should contain some others such as Linux Mint or Debian you can try as well. Just setup a new virtual machine for each one you would like to try.
    • Don't forget to change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!

Fully Online Class Labs

  • 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
    • NOTE: You will be completing this lab on PC 1 in your Netlab system so make sure you have a reservation in Netlab, are able to access PC 1, and PC 1 has working Internet access.
    • NOTE: You will need to download and install the latest version of VirtualBox for "Windows Hosts" from the web on PC 1
    • NOTE: You will need to download the latest version of the Ubuntu Desktop ISO file from the web on PC 1
    • NOTE: Set your virtual machine to use at least 3 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
    • If you have time you may want to try a different distribution of Linux to see what is the same and what's different. You can download and try installing some others in VirtualBox too such as Linux Mint or Debian Linux. Just setup a new virtual machine for each one you would like to try.

Chapter 10 Labs

In-Person Class Labs

  • 10.3.1.1 Lab - Windows Installation
    • NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive.
    • NOTE: Make sure your computer is NOT connected to the Internet while Windows is being installed so that you can create a local account instead of being forced to use a Microsoft account!
    • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
  • 10.2.1.8 Lab - Create a Partition in Windows
    • NOTE: Do this lab AFTER the Windows Installation lab!
  • 10.3.1.4 Lab - Finalize the Windows Installation

Fully Online Class Labs

  • 10.3.1.1 Lab - Windows Installation
    • NOTE: Your Netlab "PC 2" machine will be erased prior to beginning this lab so that you can practice installing Windows 10 on it again with a few changes.
    • NOTE: Before installing Windows 10 on PC 2 make sure to switch off the Internet connection on your OpenWRT router (use your web browser on PC 1 to do this, see the Chapter 4 Windows installation lab for detailed instructions) so that you can create a local account instead of being forced to use a Microsoft account!
    • NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive and not the beginning of the drive (so the Windows installation on the big partition goes before the unpartitioned space.
    • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down because you will need them again later in the course.
    • NOTE: Once the Windows 10 installation is complete on PC 2 sure to switch on the Internet connection on your OpenWRT router again.
  • 10.2.1.8 Lab - Create a Partition in Windows
    • NOTE: You will be doing this lab on BOTH PC 1 and PC 2. On PC 2 you should have 10 GB of unpartitioned space which you left during the Windows 10 install you just completed so you can skip the optional Step 2 in the lab. On PC 1 you probably don't have any unpartitioned space so you will need to create free space on your drive by shrinking the existing NTFS partition as explained in Step 2 of the lab.
  • 10.3.1.4 Lab - Finalize the Windows Installation
    • NOTE: Make sure to install the VMware Tools on PC 2 during this lab. See the Chapter 4 Windows installation lab for detailed instructions.

Chapter 11 Labs

NOTE: All of these labs will be completed on one of the PCs you installed Windows 10 on in the previous lab.

  • 11.1.2.10 Lab - Explore the Windows Desktop
  • 11.1.3.4 Lab - Work with Task Manager
  • 11.1.4.11 Lab - Working with File Explorer
  • 11.2.1.5 Lab - Explore Control Panel Categories
  • 11.2.2.3 Lab - User Accounts
  • 11.2.3.5 Lab - Configure Browser Settings
  • 11.2.5.8 Lab - Manage Virtual Memory
  • 11.2.6.2 Lab - Use Device Manager
  • 11.2.7.4 Lab - Region and Language Options
  • 11.3.1.11 Lab - Monitor and Manage System Resources
  • 11.3.2.7 Lab - System Utilities
  • 11.3.2.8 Lab - Manage System Files
  • 11.3.3.8 Lab - Hard Drive Maintenance
  • 11.3.4.6 Lab - Install Third-Party Software
  • 11.4.1.5 Lab - Work in the Windows Command Shell
  • 11.4.2.7 Lab - File System Commands
  • 11.4.3.2 Lab - Disk CLI Commands
  • 11.4.4.2 Lab - Task and System CLI Commands
  • 11.4.5.3 Lab - Other Useful Commands
  • 11.5.2.4 Lab - Share Resources
    • NOTE: In this lab activity you will need to share and connect to network files. You will need to setup your second Windows PC, connect the two PCs with a router, and configure them for file sharing. The router and PCs do not need an Internet connection for this lab.
  • 11.5.4.2 Lab - Connect and Test the Wireless Connection
  • 11.5.6.2 Lab - Windows Remote Desktop and Assistance
  • 11.6.1.2 Lab - Manage the Startup Folder
  • 11.6.1.5 Lab - Schedule a Task using the GUI and the Command Line
  • 11.6.2.4 Lab - System Restore and Hard Drive Backup
  • 11.7.3.2 Lab - Troubleshoot Operating System Problems
    • NOTE: Ask your instructor or the lab assistant to configure the "computer will not boot" problem from the instructor lab guide for you to troubleshoot.

Chapter 12 Labs

In-Person Class Labs

  • Check out an Android tablet from your instructor.
  • The access PIN on the tablets is "1 2 3 4"
  • 12.1.2.2 Lab - Working with Android
  • 12.1.4.4 Lab - Mobile Device Features
  • 12.2.1.2 Lab – Passcode Locks
    • Make sure you set the PIN back to "1 2 3 4" when you are done with the lab if you have changed it!
  • 12.4.2.4 Lab - Troubleshoot Mobile Devices

Fully Online Class Labs

  • If you have access to your own Android tablet or smartphone you can complete these labs on your own device
  • If you do not have access to an Android tablet or smartphone you will be able to use an Android system through the remote Netlab system to complete these labs. When you make your reservation in Netlab be sure to choose "Android Device Lab Access" instead of "PC Hardware and Software Lab Access (2 Windows PCs with Network Access)".
  • 12.1.2.2 Lab - Working with Android
  • 12.1.4.4 Lab - Mobile Device Features
  • 12.2.1.2 Lab – Passcode Locks
  • 12.4.2.4 Lab - Troubleshoot Mobile Devices


Chapter 13 Labs

In-Person Class Labs

  • 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
  • 13.3.2.5 Lab - Configure Windows Local Security Policy
  • 13.3.3.6 Lab - Configure Users and Groups in Windows
    • NOTE: There is a bug in the lab in the section about setting permissions on the Student01 folder. If you set the permissions as the lab indicates (Allow Full Control for Student01 and Deny for ITEStudents) you will actually block Student02 AND Student01 from being able to access the folder because they are both members of ITEStudents. Windows actually gives you a note about this when you set the Deny permission, that it takes precedence over allow. To make this work correctly (Student01 has access to their folder, but Student02 does not) you will need to disable inheriting permissions on the Student01 folder and then specifically allow Staff and Student01 to have full control. In this situation Student02 will not be able to view the folder because they don't inherit any permissions from the parent folder and are not specifically mentioned as someone who has any permissions with an Allow statement.
  • 13.3.4.6 Lab - Configure Windows Firewall
    • NOTE: Because Windows has updated the default system security settings over time it's no longer as easy to share files as it used to be or the lab makes it out to be. In order to share files from one system to another you'll need to check a few things. First, the system which is sharing the files needs to have the "File and Printer Sharing" feature allowed in the firewall for the zone (Private or Public) which is currently active on the network interface. Second, you will not be able to share files anonymously anymore, you will need to setup the sharing permissions (different from the file permissions) on the shared file to allow a specific user account to have access to the files (not the "Everyone" which is for anonymous access). You will then need to use that username and password on the other computer to access the file share. Finally, you may not be able to access the file share by computer name and instead will need to open a "Run" dialog box and try "\\IPAddressOfComputerToConnectTo" to make a connection like "\\192.168.1.26".
    • NOTE: If you are not able to connect or are not prompted for a username and password your system may be trying to connect as another user. You can re-set which user your computer is trying to connect using by opening a command prompt and running net use \\192.168.1.26 /user:"Username to Connect With" and pressing enter. This should prompt you to enter a password for that user (if you are logged in with a user who has the same username it will try your password first so that may work in some cases if both computers have the same user and password). After the password is accepted at the command prompt you can re-try accessing the shared folder and it will use that username and password.
  • 13.5.2.2 Lab - Document Customer Information in a Work Order

Fully Online Class Labs

  • 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
    • NOTE: Bitlocker does not function on a boot partition without EFI and a TPM chip (which the Netlab Virtual Machines are not setup for) in the default configuration. As a result you will need to modify the group policy of your system to allow a password to be used for BitLocker without a TPM chip. Try searching the Internet for instructions on how to modify group policy to allow Bitlocker without TPM and contact your instructor if you get stuck.
  • 13.3.2.5 Lab - Configure Windows Local Security Policy
    • NOTE: There is a bug in the lab in the section about setting permissions on the Student01 folder. If you set the permissions as the lab indicates (Allow Full Control for Student01 and Deny for ITEStudents) you will actually block Student02 AND Student01 from being able to access the folder because they are both members of ITEStudents. Windows actually gives you a note about this when you set the Deny permission, that it takes precedence over allow. To make this work correctly (Student01 has access to their folder, but Student02 does not) you will need to disable inheriting permissions on the Student01 folder and then specifically allow Staff and Student01 to have full control. In this situation Student02 will not be able to view the folder because they don't inherit any permissions from the parent folder and are not specifically mentioned as someone who has any permissions with an Allow statement.
  • 13.3.3.6 Lab - Configure Users and Groups in Windows
  • 13.3.4.6 Lab - Configure Windows Firewall
    • NOTE: Because Windows has updated the default system security settings over time it's no longer as easy to share files as it used to be or the lab makes it out to be. In order to share files from one system to another you'll need to check a few things. First, the system which is sharing the files needs to have the "File and Printer Sharing" feature allowed in the firewall for the zone (Private or Public) which is currently active on the network interface. Second, you will not be able to share files anonymously anymore, you will need to setup the sharing permissions (different from the file permissions) on the shared file to allow a specific user account to have access to the files (not the "Everyone" which is for anonymous access). You will then need to use that username and password on the other computer to access the file share. Finally, you may not be able to access the file share by computer name and instead will need to open a "Run" dialog box and try "\\IPAddressOfComputerToConnectTo" to make a connection like "\\192.168.1.26".
    • NOTE: If you are not able to connect or are not prompted for a username and password your system may be trying to connect as another user. You can re-set which user your computer is trying to connect using by opening a command prompt and running net use \\192.168.1.26 /user:"Username to Connect With" and pressing enter. This should prompt you to enter a password for that user (if you are logged in with a user who has the same username it will try your password first so that may work in some cases if both computers have the same user and password). After the password is accepted at the command prompt you can re-try accessing the shared folder and it will use that username and password.
  • 13.5.2.2 Lab - Document Customer Information in a Work Order

Chapter 14 Labs

In-Person Class Labs

  • 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
  • 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
  • 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
  • 14.4.1.7 Lab - Remote Technician - Fix a Security Problem
  • 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux
    • NOTE: In this lab you will use the Linux Virtual Machine you installed in Lab 9.1.2.5

Fully Online Class Labs

There are two types of labs which you will complete for Chapter 14, the first is a number of "Remote Technician" labs and the second is a "Scripting" lab. Because the two types of labs are quite different there are some special instructions on how to turn in lab reports for this chapter. Please be sure to read these instructions and follow them carefully.

For each "Remote Technician" lab: Read through the "Student Customer Sheet" of the lab, think about what could be causing the issues described by the customer. Write down a list of the questions you would ask the customer to help troubleshoot the issue. Once you have a list of questions make up answers that the customer might give to each question and write down those as well. Write an explanation of what you think a realistic problem (or problems) might be that is/are causing the issues for each lab and why you think it/they is/are the most likely problem(s) based on the questions and answers you asked. For each lab you will turn in your questions, answers, and analysis/solution (put into a single document and separate by lab number).

Do this for each of these labs:

  • 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
  • 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
  • 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
  • 14.4.1.7 Lab - Remote Technician - Fix a Security Problem

You will also complete this scripting lab which you will write a "normal" lab report about (what you did/problems you had/how you tested/what you learned) and include the lab report in with your remote technician labs above and submit in the usual way:

  • 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux
    • NOTE: In this lab you will use the Linux Virtual Machine you installed in Lab 9.1.2.5

Homework

Any homework assigned in the course will go here. This falls into the Labs/Homework category of your course grade. Remember, for homework assignments turn in the actual pages from your lab book or printouts from the curriculum and not a lab report. Homework assignment are individual, you and your lab partner need to both turn them in separately even if you work on them together.

  • Participate in an online forum discussion (typically 3 quality posts or more) of each chapter on the NetSpace site. See forum posting page for details. (up to 10 points each chapter based on quality)

Participation Activities

Any participation activities completed in the course will go here. This falls into the participation category of your course grade.

  • Attend at least two Student Success Day presentations and bring proof of attendance signed by each presenter (10 points)
    • NOTE: Because SSD sessions are online for 2022 your proof of attendance will be writing a 1/2 page summary for each session you attended and submitting that.
  • Meet with an academic advisor (10 points for meeting)
  • Complete a program/degree plan (10 points for completing)
  • Complete the online course feedback form (5 points for completing)
  • Complete the Practice Final Exam (Chapters 1-9) (10 points for attempting)
  • Complete the Practice Final Exam (Chapters 10-14) (10 points for attempting)
  • Compete the A+ 220-1001 Certification Practice Exam (10 points for attempting)
  • Compete the A+ 220-1002 Certification Practice Exam (10 points for attempting)
  • Weekly Progress Self-Evaluation - Complete on the Netacad Website (10 points possible each week)
  • Computer History Summary Report (15 points)
    1. Watch one of the videos on computer history provided by your instructor
    2. Write a 400-500 word summary of the information you learned in the video and why you think it may be useful to know about that history in your IT career. Submit your report through the Netacad site.

Unit Assessments

You are responsible for completing the online exam associated with each chapter in the course through the NetSpace website. This category will also include periodic checkpoint exams covering a group of chapters.

  • Chapter 1 Exam
  • Chapter 2 Exam
  • Chapter 3 Exam
  • Chapter 4 Exam
  • Certification Checkpoint Exam #1 (Chapters 1 - 4)
  • Chapter 5 Exam
  • Chapter 6 Exam
  • Certification Checkpoint Exam #2 (Chapters 5 - 6)
  • Chapter 7 Exam
  • Chapter 8 Exam
  • Certification Checkpoint Exam #3 (Chapters 7 - 8)
  • Chapter 9 Exam
  • Chapter 10 Exam
  • Chapter 11 Exam
  • Certification Checkpoint Exam #4 (Chapters 10 - 11)
  • Chapter 12 Exam
  • Chapter 13 Exam
  • Certification Checkpoint Exam #4 (Chapters 12 - 13)
  • Chapter 14 Exam

Online Final Exams

The final exam category of your grade includes the following exams

  • Final Exam (Chapters 1-14)

Skills Final Exam

The Skills Final Exam is designed to test your ability to apply the concepts learned in this class and practiced in labs to common, real-world scenarios.

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