Franske ITC-2000 Assignments: Difference between revisions

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You are responsible for completing ALL of these labs. You must submit a [[Franske Lab Report Format|lab report]] for each topic/chapter (you should combine multiple labs from the chapter/topic into a single report). If you work with a partner on a lab you only need to submit a single lab report for the two of you but it must have both your names on it. Each lab report is worth up to 20 points. This falls into the Labs/Homework category of your course grade.
You are responsible for completing ALL of these labs. You must submit a [[Franske Lab Report Format|lab report]] for each topic/chapter (you should combine multiple labs from the chapter/topic into a single report). If you work with a partner on a lab you only need to submit a single lab report for the two of you but it must have both your names on it. Each lab report is worth up to 20 points. This falls into the Labs/Homework category of your course grade.


==PC Disassembly/Reassembly Labs==
# PC Disassembly/Reassembly Labs
* Lab 2.2.4.7: Computer Disassembly
#* 1.3.2.2 Lab - Disassemble a Computer
* Lab 3.1.1.3: Install the Power Supply
#* 2.1.2.5 Lab - Install the Power Supply
* Lab 3.1.2.6: Install the Motherboard
#* 2.1.3.10 Lab - Install the Motherboard in a Computer
* Lab 3.1.3.3: Install the Drives
#* 2.1.4.7 Lab – Install the Drives
* Lab 3.1.4.4: Install Adapter Cards
#* 2.1.5.6 Lab - Install Adapter Card
* Lab 3.1.5.5: Install Internal Cables
#* 2.1.7.4 Lab - Install Internal Cables
* Lab 3.1.5.8: Install Front Panel Cables
#* 2.1.7.8 Lab - Install the Front Panel Cables
* Lab 3.1.5.12: Complete the Computer Assembly
#* 2.1.7.11 Lab – Complete the Computer Assembly
==Boot/BIOS Labs==
# Chapter 3 Labs
* Lab 3.2.2.8: Boot the Computer
#* 3.1.1.6 Lab - Investigate BIOS or UEFI Settings
* Lab 3.3.1.6: BIOS File Search
#* 3.1.2.5 Lab - Search for BIOS or UEFI Firmware Updates
* Lab: 3.3.3.2: Upgrade Hardware
#* 3.1.2.6 Lab - Install Windows
==Windows 7 Installation Labs==
#** NOTE: Make sure your computer is NOT connected to the Internet while Windows is being installed so that you can create a local account instead of being forced to use a Microsoft account!
* Lab: 5.2.1.7: Install Windows 7
#** NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
** NOTE: When you install be sure to leave at least 10 GB of free space at the end of the drive so that you can do lab 5.2.4.7 '''Make absolutely certain that you are installing on the larger partition (which should be towards the beginning of the drive) and that the smaller 10GB partition is at the end of the drive. Failure to make sure this is setup correctly at this point will probably mean in some future lab you will need to reinstall Windows.'''
#* 3.1.2.7 Lab - Install Third-Party Software in Windows
** NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
# Chapter 4 Labs
** NOTE: When prompted for an activation key just press the "Skip" button, we'll use the trial mode.
#* 4.2.3.6 Lab – Troubleshoot Hardware Problems
** NOTE: At the end of your installation you need to find and load all of the correct drivers for your system. When you check the device manager you should see all the devices correctly identified and working (no warning marks). '''If you have any unknown devices remaining or any warnings on any devices in the device manager you will have problems later on so make sure all devices are correctly identified and  appropriate drivers are installed. It is absolutely possible to get this done if you have the right drivers installed.'''
# Chapter 6 Labs
*** NOTE: The [https://download.lenovo.com/eol/index.html Lenovo End Of Life Product Driver Archive can be found here].
#* 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
* Lab: 5.2.1.10: Check for Updates in Windows 7
#* 6.1.3.10 Lab - Configure a Wireless Network
* Lab: 5.2.4.7: Create a Partition in Windows 7
#* 6.1.4.8 Lab - Configure Firewall Settings
** NOTE: If you did not leave free space at the end of your drive during the installation process you either need to re-install Windows and do that during the install or figure out how to "shrink" the C: partition to make room for an additional partition. '''Make absolutely certain that Windows is installed (and therefore the C:\ drive is) on the larger partition (which should be towards the beginning of the drive) and that the smaller 10GB partition is at the end of the drive. Failure to make sure this is setup correctly at this point will probably mean in some future lab you will need to reinstall Windows.'''
#* 6.2.2.5 Lab - Troubleshoot Network Problems
 
# Chapter 8 Labs
==Windows Configuration and Management Labs==
#* 8.3.1.3 Lab - Install a Printer in Windows
* Lab 6.1.1.5: Task Manager
#* 8.4.1.3 Lab - Share a Printer in Windows
* Lab 6.1.1.9: Install Third-Party Software
#* 8.5.3.2 Lab - Perform Preventive Maintenance on a Laser Printer
** NOTE: In this lab you are asked to install the Packet Tracer software. This software is available for download through the Cisco NetSpace website (the same as where the curriculum can be accessed). After you log in to the site scroll to the bottom of the page and find the "Resources" section which should have a link to download Packet Tracer. You can also try accessing it at [https://www.netacad.com/group/offerings/packet-tracer/ through this link after logging in].
#* Lab Setup and Connect to Network Printers
** NOTE: The version of Internet Explorer installed with Windows 7 is likely too old to properly display modern websites like Cisco NetSpace so you will probably need either upgrade the version of IE which is installed, or download and install Firefox or Chrome.
# Chapter 9 Labs
* Lab 6.1.2.3: Create User Accounts
#* 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
** NOTE: Create a user account named "ITC Student" with the password "Password123!" you may also create a second new user account with your choice of username and password.
#** '''NOTE:''' Before you create your VM please make sure that VirtualBox is set to save VMs into a folder on the D:\ drive that contains the semester and year in the folder name such as ''D:\bfranske-fa17\''
* Lab 6.1.2.12: Manage Virtual Memory
#** '''NOTE:''' Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
* Lab 6.1.2.14: Device Manager
#** '''NOTE:''' The Ubuntu installation ISO image file is located in the ''D:\CNT Files'' folder. The version of Ubuntu in this folder may be newer than the version listed in the lab
* Lab 6.1.3.7: Monitor and Manage System Resources
#** '''NOTE:''' Set your virtual machine to use at least 2 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
* Lab 6.1.4.2: Hard Drive Maintenance
#** '''NOTE:''' Make sure to set your virtual machine to use bridged networking before starting it
* Lab 6.1.4.4: Manage System Files in Windows
#** If you have time you may want to try a different distribution of Linux to see what is the same and what's different. The ''D:\CNT Files'' folder should contain some others such as Linux Mint or Debian you can try as well. Just setup a new virtual machine for each one you would like to try.
* Lab 6.1.5.4: Common Windows CLI Commands
#** '''Don't forget''' to change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!
** NOTE: Depending on the username you are using when doing this lab you may need to change the specific command lines used when copying/moving files from or to directories inside your user's home directory.
# Chapter 10 Labs
* Lab 6.1.5.6: System Utilities
#* 10.3.1.1 Lab - Windows Installation
* Lab 6.3.1.2: Manage the Startup Folder
#** NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive.
* Lab 6.3.1.5: Task Scheduler
#** NOTE: Make sure your computer is NOT connected to the Internet while Windows is being installed so that you can create a local account instead of being forced to use a Microsoft account!
* Lab 6.3.1.7: System Restore
#** NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
 
#* 10.2.1.8 Lab - Create a Partition in Windows
==Networking Labs==
#** NOTE: Do this lab AFTER the Windows Installation lab!
* Lab 8.1.2.10: Connect to a Router for the First Time
#* 10.3.1.4 Lab - Finalize the Windows Installation
** NOTE: Please do not plug anything into the "Internet" or WAN port on the router, you only need to use the LAN ports for the time being.
# Chapter 11 Labs
** NOTE: The default router IP address is 192.168.1.1 or 192.168.0.1 (depending on router model) with the username/password of admin/admin
#* 11.1.2.10 Lab - Explore the Windows Desktop
** NOTE: If your router is not set to the defaults when you receive it you can reset it by holding down the reset button on the router while you plug it in, keep holding the reset button for at least 10 seconds or until the lights on the router settle down. Once you let go the router should reboot into it's default configuration.
#* 11.1.3.4 Lab - Work with Task Manager
** NOTE: Make sure to select that you have attached to a "Work" network and not a "Public" network in Windows. If you select public network the Windows firewall will block several things that you need to have open for filesharing, etc. in this lab.
#* 11.1.4.11 Lab - Working with File Explorer
** NOTE: When asked to change the IP address and DHCP server settings of the router use:
#* 11.2.1.5 Lab - Explore Control Panel Categories
*** IP Address: 192.168.109.1
#* 11.2.2.3 Lab - User Accounts
*** Subnet Mask: 255.255.255.0
#* 11.2.3.5 Lab - Configure Browser Settings
*** Starting DHCP Address of 192.168.109.75, and 25 Maximum Users
#* 11.2.5.8 Lab - Manage Virtual Memory
* Lab 8.1.2.12: Configure a Wireless Router in Windows
#* 11.2.6.2 Lab - Use Device Manager
** NOTE: Use the following information for configuring your router:
#* 11.2.7.4 Lab - Region and Language Options
*** Router IP Information (IP address and subnet mask): 192.168.1.1 / 255.255.255.0
#* 11.3.1.11 Lab - Monitor and Manage System Resources
*** Router name: ITE-xx (replace xx with your computer number, found on a label on top of your campus PC under your desk)
#* 11.3.2.7 Lab - System Utilities
*** DHCP Server Information (start IP address and maximum number of hosts): 192.168.1.100, and 150 Maximum Users
#* 11.3.2.8 Lab - Manage System Files
*** SSID: Cisco-xx (replace xx with your computer number, found on a label on top of your campus PC under your desk)
#* 11.3.3.8 Lab - Hard Drive Maintenance
*** Channel number: Auto (to view a list of available channels you will temporarily need to switch the router to "Standard Channels" from Auto)
#* 11.3.4.6 Lab - Install Third-Party Software
*** Router Username/Password: admin/admin
#* 11.4.1.5 Lab - Work in the Windows Command Shell
*** Wireless Security (passphase key):  Password123!
#* 11.4.2.7 Lab - File System Commands
** NOTE: Some of the screens in this lab, in particular the basic wireless configuration pages, will look different than those in the lab due to using a different router which only supports 2.4GHz and not 5GHz wireless. You will be setting the SSID and enabling wireless with auto channel selection but will not be able to set some of the more specific wireless settings.
#* 11.4.3.2 Lab - Disk CLI Commands
* Lab 8.1.2.14: Test the Wireless NIC In Windows
#* 11.4.4.2 Lab - Task and System CLI Commands
** NOTE: In this lab you are asked to connect to a classroom wireless network. You should use the access point you have just configured in the above lab as this network. You will need to temporarily connect the Internet connection on the router to the ITCnet jack at your desks (yellow assuming you are in B109 or green in B107) so that you have an Internet connection working for some parts of this lab. Please disconnect the Internet connection as soon as you are done testing the connection and before going on to any additional labs.
#* 11.4.5.3 Lab - Other Useful Commands
** NOTE: When you use the "net view" command you'll probably just see one computer because right now you only have one computer attached to your router. Now might be a good time to attach your desktop computer to the router as well (using a wired connection) and try running the net view command again to see the second computer.
#* 11.5.2.4 Lab - Share Resources
* Lab 8.1.3.9: Share Resources in Windows
#* 11.5.4.2 Lab - Connect and Test the Wireless Connection
** NOTE: In this lab you are asked to create and join a workgroup. You can choose a workgroup name of your own but make sure it is one that will be unique in the class.
#* 11.5.6.2 Lab - Windows Remote Desktop and Assistance
* Lab 8.1.4.3: Remote Assistance in Windows
#* 11.6.1.2 Lab - Manage the Startup Folder
* Lab 8.1.4.4: Remote Desktop in Windows
#* 11.6.1.5 Lab - Schedule a Task using the GUI and the Command Line
 
#* 11.6.2.4 Lab - System Restore and Hard Drive Backup
==Mobile Labs==
#* 11.7.3.2 Lab - Troubleshoot Operating System Problems
* Check out an Android tablet from your instructor.
# Chapter 12 Labs
* The access PIN on the tablets is "1 2 3 4"
#* Check out an Android tablet from your instructor.
* Lab 10.1.2.3: Working with Android
#* The access PIN on the tablets is "1 2 3 4"
* Lab 10.2.1.2: Passcode Locks
#* 12.1.2.2 Lab - Working with Android
** Make '''sure''' you set the PIN back to "1 2 3 4" when you are done with the lab if you have changed it!
#* 12.1.4.4 Lab - Mobile Device Features
* Install an Android Virtual Machine
#* 12.2.1.2 Lab – Passcode Locks
*# Find the pre-downloaded Android 7.1 ISO file in the D:\CNT Files directory on your PC
#** Make '''sure''' you set the PIN back to "1 2 3 4" when you are done with the lab if you have changed it!
*# Create a new directory in the D:\ drive of your computer to store your VM files in, be sure to list the semester as part of the directory name like "D:\bfranske-fall17"
#* 12.4.2.4 Lab - Troubleshoot Mobile Devices
*# Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
# Chapter 13 Labs
*# Open VirtualBox and change the Default VM Storage Location to your new directory on the D:\ drive.
#* 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
*#* Under the File -> Preferences menu change the "Default Machine Folder" to the new directory so it shows something like "D:\bfranske-fall17"
#* 13.3.2.5 Lab - Configure Windows Local Security Policy
*#* If you are unsure of how to do this please have your instructor check to see that you have done it
#* 13.3.3.6 Lab - Configure Users and Groups in Windows
*# Read and follow the instructions [https://www.howtogeek.com/164570/HOW-TO-INSTALL-ANDROID-IN-VIRTUALBOX/ on this website] to install Android 7.1 in Virtualbox.
#* 13.3.4.6 Lab - Configure Windows Firewall
*#* Note: During the install you should choose not to use GPT, this is not mentioned in the instructions
#* 13.5.2.2 Lab - Document Customer Information in a Work Order
*# After the installation shut down your VM
# Chapter 14 Labs
*# Change the network configuration to a "Bridged" card instead of "NAT"
#* 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
*# Remove the Android Installation ISO file from the virtual CD drive
#* 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
*# Start your Android VM
#* 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
*# Disable "Mouse Integration" (under the Input Menu)
#* 14.4.1.7 Lab - Remote Technician - Fix a Security Problem
*#* NOTE: This means you will need to click in the VirtualBox window in order to use a mouse in the Android VM and you will need to press the Control key on the right side of your keyboard to get your mouse pointer back in Windows again but it makes it much easier to navigate in the Android VM.
#* 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux
*# Click on Skip when asked to connect to a wireless network
*# You will need to either sign in with an existing Google account or create a new one. If you want to create a new Google account you should do it in a web browser on your PC and not through the Android VM (which will require phone verification).
*# You probably want to access the Display Settings in Android and change the Sleep setting to 30 minutes of inactivity. With the VM if your Android device goes to sleep it will not be possible to wake it back up without rebooting it.
*# Try some of the activities from the 10.1.2.3 and 10.2.1.2 labs
*#* You cannot lock your VM screen because you don't have a power button to tap like on a physical phone or tablet. If you want to set and test a PIN you will need to restart the VM (under the Machine -> Send ACPI Shutdown)
*# Change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!
 
==Linux Labs==
* Lab 10.4.1.4: Install Linux in a VM and Explore the GUI
** '''NOTE:''' Before you create your VM please make sure that VirtualBox is set to save VMs into a folder on the D:\ drive that contains the semester and year in the folder name such as ''D:\bfranske-fa17\''
** '''NOTE:''' Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
** '''NOTE:''' The Ubuntu installation ISO image file is located in the ''D:\CNT Files'' folder. The version of Ubuntu in this folder may be newer than the version listed in the lab
** '''NOTE:''' Set your virtual machine to use at least 2 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
** '''NOTE:''' Make sure to set your virtual machine to use bridged networking before starting it
* Lab 10.4.3.3: Working with the Linux Command Line
* If you have time you may want to try a different distribution of Linux to see what is the same and what's different. The ''D:\CNT Files'' folder should contain some others such as Linux Mint or Debian you can try as well. Just setup a new virtual machine for each one you would like to try.
* '''Don't forget''' to change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!
 
==Printer Labs==
* [[Franske ITC-2000 Printer Lab|Install a Directly Connected and Network Printer]]
==Security Labs==
* Lab 12.2.1.8: Configure Windows Local Security Policy
* Lab 12.3.1.3: Configure Data Backup and Recovery in Windows
** NOTE: For the backup storage location you should choose a directory on the second partition on your computer
* Lab 12.3.1.5: Configure the Firewall in Windows
** NOTE: This lab will require two computers so you'll need to use your laptop and desktop computers
* Lab 12.3.1.9: Configure Users and Groups in Windows
 
==Troubleshooting Activity==
* [[Franske ITC-2000 Troubleshooting Lab|Troubleshooting Lab]]


=Homework=
=Homework=

Revision as of 19:32, 10 January 2020

Labs

You are responsible for completing ALL of these labs. You must submit a lab report for each topic/chapter (you should combine multiple labs from the chapter/topic into a single report). If you work with a partner on a lab you only need to submit a single lab report for the two of you but it must have both your names on it. Each lab report is worth up to 20 points. This falls into the Labs/Homework category of your course grade.

  1. PC Disassembly/Reassembly Labs
    • 1.3.2.2 Lab - Disassemble a Computer
    • 2.1.2.5 Lab - Install the Power Supply
    • 2.1.3.10 Lab - Install the Motherboard in a Computer
    • 2.1.4.7 Lab – Install the Drives
    • 2.1.5.6 Lab - Install Adapter Card
    • 2.1.7.4 Lab - Install Internal Cables
    • 2.1.7.8 Lab - Install the Front Panel Cables
    • 2.1.7.11 Lab – Complete the Computer Assembly
  2. Chapter 3 Labs
    • 3.1.1.6 Lab - Investigate BIOS or UEFI Settings
    • 3.1.2.5 Lab - Search for BIOS or UEFI Firmware Updates
    • 3.1.2.6 Lab - Install Windows
      • NOTE: Make sure your computer is NOT connected to the Internet while Windows is being installed so that you can create a local account instead of being forced to use a Microsoft account!
      • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
    • 3.1.2.7 Lab - Install Third-Party Software in Windows
  3. Chapter 4 Labs
    • 4.2.3.6 Lab – Troubleshoot Hardware Problems
  4. Chapter 6 Labs
    • 6.1.2.7 Lab - Configure a NIC to Use DHCP in Windows
    • 6.1.3.10 Lab - Configure a Wireless Network
    • 6.1.4.8 Lab - Configure Firewall Settings
    • 6.2.2.5 Lab - Troubleshoot Network Problems
  5. Chapter 8 Labs
    • 8.3.1.3 Lab - Install a Printer in Windows
    • 8.4.1.3 Lab - Share a Printer in Windows
    • 8.5.3.2 Lab - Perform Preventive Maintenance on a Laser Printer
    • Lab Setup and Connect to Network Printers
  6. Chapter 9 Labs
    • 9.1.2.5 Lab - Install Linux in a Virtual Machine and Explore the GUI
      • NOTE: Before you create your VM please make sure that VirtualBox is set to save VMs into a folder on the D:\ drive that contains the semester and year in the folder name such as D:\bfranske-fa17\
      • NOTE: Change the network jack your PC is plugged into at your desk to the "ITC network" (the GREEN network jack in B107). Make sure to change it back to the "Campus" connection (the RED network jack in B107) before you leave!
      • NOTE: The Ubuntu installation ISO image file is located in the D:\CNT Files folder. The version of Ubuntu in this folder may be newer than the version listed in the lab
      • NOTE: Set your virtual machine to use at least 2 GB of RAM (for a faster VM you could go higher as long as you stay in the green zone) and have at least an 18 GB virtual hard drive.
      • NOTE: Make sure to set your virtual machine to use bridged networking before starting it
      • If you have time you may want to try a different distribution of Linux to see what is the same and what's different. The D:\CNT Files folder should contain some others such as Linux Mint or Debian you can try as well. Just setup a new virtual machine for each one you would like to try.
      • Don't forget to change the network jack your PC is plugged into at your desk back to the "Campus" connection (the RED network jack in B107) before you leave!
  7. Chapter 10 Labs
    • 10.3.1.1 Lab - Windows Installation
      • NOTE: Be sure to leave at least 10GB of unpartitioned space during the installation! Try to figure out how to leave this unpartitioned space at the END of the drive.
      • NOTE: Make sure your computer is NOT connected to the Internet while Windows is being installed so that you can create a local account instead of being forced to use a Microsoft account!
      • NOTE: During the account creation process use the name "ITC Admin" and the password "Password123!" be sure to write them down and have your partner write them down as well because you will need them again later in the course.
    • 10.2.1.8 Lab - Create a Partition in Windows
      • NOTE: Do this lab AFTER the Windows Installation lab!
    • 10.3.1.4 Lab - Finalize the Windows Installation
  8. Chapter 11 Labs
    • 11.1.2.10 Lab - Explore the Windows Desktop
    • 11.1.3.4 Lab - Work with Task Manager
    • 11.1.4.11 Lab - Working with File Explorer
    • 11.2.1.5 Lab - Explore Control Panel Categories
    • 11.2.2.3 Lab - User Accounts
    • 11.2.3.5 Lab - Configure Browser Settings
    • 11.2.5.8 Lab - Manage Virtual Memory
    • 11.2.6.2 Lab - Use Device Manager
    • 11.2.7.4 Lab - Region and Language Options
    • 11.3.1.11 Lab - Monitor and Manage System Resources
    • 11.3.2.7 Lab - System Utilities
    • 11.3.2.8 Lab - Manage System Files
    • 11.3.3.8 Lab - Hard Drive Maintenance
    • 11.3.4.6 Lab - Install Third-Party Software
    • 11.4.1.5 Lab - Work in the Windows Command Shell
    • 11.4.2.7 Lab - File System Commands
    • 11.4.3.2 Lab - Disk CLI Commands
    • 11.4.4.2 Lab - Task and System CLI Commands
    • 11.4.5.3 Lab - Other Useful Commands
    • 11.5.2.4 Lab - Share Resources
    • 11.5.4.2 Lab - Connect and Test the Wireless Connection
    • 11.5.6.2 Lab - Windows Remote Desktop and Assistance
    • 11.6.1.2 Lab - Manage the Startup Folder
    • 11.6.1.5 Lab - Schedule a Task using the GUI and the Command Line
    • 11.6.2.4 Lab - System Restore and Hard Drive Backup
    • 11.7.3.2 Lab - Troubleshoot Operating System Problems
  9. Chapter 12 Labs
    • Check out an Android tablet from your instructor.
    • The access PIN on the tablets is "1 2 3 4"
    • 12.1.2.2 Lab - Working with Android
    • 12.1.4.4 Lab - Mobile Device Features
    • 12.2.1.2 Lab – Passcode Locks
      • Make sure you set the PIN back to "1 2 3 4" when you are done with the lab if you have changed it!
    • 12.4.2.4 Lab - Troubleshoot Mobile Devices
  10. Chapter 13 Labs
    • 13.2.3.7 Lab - Bitlocker and Bitlocker To Go
    • 13.3.2.5 Lab - Configure Windows Local Security Policy
    • 13.3.3.6 Lab - Configure Users and Groups in Windows
    • 13.3.4.6 Lab - Configure Windows Firewall
    • 13.5.2.2 Lab - Document Customer Information in a Work Order
  11. Chapter 14 Labs
    • 14.4.1.4 Lab - Remote Technician - Fix a Hardware Problem
    • 14.4.1.5 Lab - Remote Technician - Fix an Operating System Problem
    • 14.4.1.6 Lab - Remote Technician - Fix a Network Problem
    • 14.4.1.7 Lab - Remote Technician - Fix a Security Problem
    • 14.4.2.7 Lab - Write Basic Scripts in Windows and Linux

Homework

Any homework assigned in the course will go here. This falls into the Labs/Homework category of your course grade. Remember, for homework assignments turn in the actual pages from your lab book or printouts from the curriculum and not a lab report. Homework assignment are individual, you and your lab partner need to both turn them in separately even if you work on them together.

  • Participate in an online forum discussion (typically 3 quality posts or more) of each chapter on the NetSpace site. See forum posting page for details. (up to 10 points each chapter based on quality)

Participation Activities

Any participation activities completed in the course will go here. This falls into the participation category of your course grade.

  • Attend at least two Student Success Day presentations and bring proof of attendance (10 points)
  • Meet with an academic advisor (10 points for meeting)
  • Complete a program/degree plan (10 points for completing)
  • Complete the online pretest exam (10 points for attempting)
  • Complete the online course feedback form (5 points for completing)
  • Complete the online practice final exam (10 points for attempting)
  • Complete the Checkpoint exam (10 points for attempting)
  • Compete the A+ Cert Practice Exam #1 (10 points for attempting)
  • Compete the A+ Cert Practice Exam #2 (10 points for attempting)
  • Professionalism Exercise (20 points)
    • For this activity you EACH need to write and submit at least two additional scenarios (and practice them with your partner) like the ones you were given to practice in class. These two scenarios should be submitted through the NetSpace site just like you typically submit lab reports.
    • For this activity you must also work with a partner to role-play the four scenarios you are given (two for each of you to be the help desk analyst, two for each of you to be the customer) plus you need to role-play the two additional scenarios you each make up.

Unit Assessments

You are responsible for completing the online exam associated with each chapter in the course through the Netacad website.

Other

You are also responsible for completing these things, see the course syllabus for category and weighting information.

  • Online Final Exam
  • Skills Final Exam

Skills Final Exam

The Skills Final Exam is designed to test your ability to apply the concepts learned in this class and practiced in labs to common, real-world scenarios.

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