Degrees and Certificates

A.A.S., Information Technology Support (60 credits )

Purpose: The Information Technology Support program trains workers for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills, as well as technical training with hardware, software, operating systems, applications software, and computer network operations. Designed to prepare graduates to select, maintain, configure, and oversee installation of business-oriented personal computers, software and to support and train users. This program provides the student the opportunity to achieve the following industry certifications; Microsoft Office Specialist (MOS), Microsoft Certified Application Specialist (MCAS), Microsoft Technology Associate, CompTIA’s A+, CompTIA’s Linux+ and Microsoft Certified Technical Specialist (MCTS).

Information Technology Support Curriculum (44 credits)

• CIS 1000 Computer Careers, 1cr
• CS 1100 Introduction to Computers, 3cr
• CIS 1110 Microsoft Word, 3cr
• CIS 1130 Introduction Microsoft Excel, 1cr
• CIS 1131 Intermediate Microsoft Excel, 1cr
• CIS 1135 Microsoft PowerPoint, 1cr
• CIS 1150 Introduction to Microsoft Access, 1cr
• CIS 1160 Project Management Software, 2cr
• CIS 1200 Computer Security Awareness, 1cr
• CIS 1400 Windows Operating Systems Fundamentals, 3cr
• CS 2250 HTML, 1cr
• CNT 2000 IT Career Success Skills and Strategies, 2cr
• CNT 2300 PC Hardware and Software (A+), 3cr
• CNT 2311 Administering Linux Operating Systems, 3cr
• CNT 2451 Windows Operating Systems in the Enterprise , 3 cr
• CNT 2452 Windows OS and Application Support , 3cr
• CNT 2453 Windows Server Infrastructure , 3cr
• CNT 2454 Windows Server Directory Services , 3cr
• CNT 2510 Network Fundamentals (CCNA 1), 3cr
• BUS 1119 Human Relations in Business or
• BUS 2310 Achieving Customer Satisfaction or
• BUS 2320 Project Management and Planning Skills or
• CNT 2189 Internship, 3cr

Liberal Arts Curriculum (16 credits)

• ENG 1108 Writing and Research Skills, 4cr
• COMM 1100, 1110, 2230 or 2240, 3cr
• Math or Lab Science, one course, 3cr

(See Goal 3 and 4 of the MnTC)

• Social Science, one course, 3cr

(See Goal 5 of the MnTC)

• Humanities/Fine Arts/Literature, one course, 3cr

(See Goal 6 of MnTC)

Certificates Available

Students may choose these additional certificates to accompany their AAS degree. These certificates provide the student with opportunities to achieve additional industry certifications.

I.T. Help Desk Certificate (15 credits)

Provides the knowledge and skills for employment in entry level positions that support end users of technology in a networked environment. Students will learn the essential components and functioning of the hardware and software used in PC clients, servers and network hardware. In addition, skills in specific desktop applications, interpersonal relations and customer service will be covered.

• CNT 2510 Network Fundamentals (CCNA 1), 3cr
• CNT 2300 PC Hardware and Software (A+), 3cr
• CNT 2451 Windows Operating Systems in the Enterprise, 3cr
• CNT 2452 Windows OS and Application Support, 3cr
• BUS 1119 Human Relations in Business or
• BUS 2310 Achieving Customer Satisfaction, or
• CNT 2189 Internship, 3cr

Microsoft Certified IT Professional (MCITP) Certificate (15 credits)

Microsoft has dominated business computing for many years now. This certificate will provide the student necessary skills to compete in today's business environment and will provide the student the opportunity to achieve MCITP certification. CNT 2451 Windows Operating Systems in the Enterprise, 3 cr CNT 2452 Windows OS and Application Support, 3cr CNT 2453 Windows Server Network Infrastructure , 3cr CNT 2454 Windows Server Directory Services, 3cr CNT 2455 Windows Server Administration, 3cr

Advanced Network Technology Certificate(15 credits)

Provides I.T. employees with knowledge and skills needed to assume additional or higher level responsibilities for a large networked environment. The curriculum includes essential security concepts that are critical for all I.T. team members and provides flexibility for various levels of current competence and areas of emphasis. Participants must have CCNA certification or three years of experience as a network technician, administrator or analyst in a Cisco environment.

CNT 2311 Administering Linux Operating Systems, 3cr

CNT 2831 Implementing Cisco IOS Network Security (CCNA Security), 3cr

CNT 2710 Wireless LAN Technology (CCNA Wireless), 3cr

CNT 2622 CCNP Network Routing, 3cr

CNT 2632 CCNP Network Troubleshooting, 3cr