BenFranske at 04:29, 26 August 2015

2015-08-26T04:29:31Z

← Older revision		Revision as of 04:29, 26 August 2015
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	\|numcredits = 3		\|numcredits = 3
	\|instructor = Dr. Ben Franske		\|instructor = Dr. Ben Franske
	\|term = Fall ~~2014~~ (8/27/~~2014~~-12/17/~~2014~~)		\|term = Fall 2015 (8/24/2015-12/17/2015)
	\|meetings = W 6:00pm-9:50pm		\|meetings = W 6:00pm-9:50pm
	\|location = B144		\|location = B144

BenFranske at 17:39, 26 August 2014

2014-08-26T17:39:04Z

← Older revision		Revision as of 17:39, 26 August 2014
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	\|numcredits = 3		\|numcredits = 3
	\|instructor = Dr. Ben Franske		\|instructor = Dr. Ben Franske
	\|term = ~~Spring~~ 2014 (1/13/2014-5/5/2014)		\|term = Fall 2014 (8/27/2014-12/17/2014)
	\|meetings = M 6:00pm-9:50pm		\|meetings = W 6:00pm-9:50pm
	\|location = B144		\|location = B144
	}}		}}

BenFranske at 22:25, 13 January 2014

2014-01-13T22:25:43Z

← Older revision		Revision as of 22:25, 13 January 2014
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	\|numcredits = 3		\|numcredits = 3
	\|instructor = Dr. Ben Franske		\|instructor = Dr. Ben Franske
	\|term = ~~Fall 2013~~ (8/28/~~2012~~-12/18/~~2012~~)		\|term = Spring 2014 (1/13/2014-5/5/2014)
	\|meetings = W 6:00pm-9:50pm		\|meetings = M 6:00pm-9:50pm
	\|location = B144		\|location = B144
	}}		}}
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	=General Course Information=		=General Course Information=
	==Prerequisite(s)==		==Prerequisite(s)==
	* ~~CNT 2530~~		* ITC 2520 or CCENT Certification

	==Course Description==		==Course Description==
	Introduces features and implementation of Voice over IP (VoIP) technologies. Concepts covered include traditional enterprise telephony, modifications to the data network for supporting voice including QoS, VoIP signalling and encoding, basic VoIP configuration and troubleshooting VoIP systems for the small to medium-sized business. This course helps students prepare for the CCNA Voice industry certification.		Introduces features and implementation of Voice over IP (VoIP) technologies. Concepts covered include traditional enterprise telephony, modifications to the data network for supporting voice including QoS, VoIP signalling and encoding, basic VoIP configuration and troubleshooting VoIP systems for the small to medium-sized business. This course helps students prepare for the CCNA Voice industry certification.

BenFranske at 05:15, 28 August 2013

2013-08-28T05:15:15Z

← Older revision		Revision as of 05:15, 28 August 2013
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	* Students will practice business soft skills including written, active listening, and oral presentation.		* Students will practice business soft skills including written, active listening, and oral presentation.
	* Students will document evidence of business skill practice in an electronic portfolio.		* Students will document evidence of business skill practice in an electronic portfolio.

			=Course Design=
			This course will be taught as a hybrid style course with small group pacing. This means that you and your lab partner will be meeting regularly with the instructor during the course time to assess your progress and develop a schedule for assignments which you will be held to. Additional details about this are available on the course website.

	=Assignments and Grading=		=Assignments and Grading=

BenFranske: Created page with "{{SyllabusInfo |coursename = Fundamentals of Voice over IP (CCNA Voice) |coursenumber = ITC-2720 |numcredits = 3 |instructor = Dr. Ben Franske |term = Fall 2013 (8/28/2012-12/..."

2013-08-28T05:13:41Z

Created page with "{{SyllabusInfo |coursename = Fundamentals of Voice over IP (CCNA Voice) |coursenumber = ITC-2720 |numcredits = 3 |instructor = Dr. Ben Franske |term = Fall 2013 (8/28/2012-12/..."

New page

{{SyllabusInfo
|coursename = Fundamentals of Voice over IP (CCNA Voice)
|coursenumber = ITC-2720
|numcredits = 3
|instructor = Dr. Ben Franske
|term = Fall 2013 (8/28/2012-12/18/2012)
|meetings = W 6:00pm-9:50pm
|location = B144
}}

{{Franske Dynamic Syllabus Notice}}

=Instructor Contact Information=
{{Franske Contact Information}}

=General Course Information=
==Prerequisite(s)==
* CNT 2530
==Course Description==
Introduces features and implementation of Voice over IP (VoIP) technologies. Concepts covered include traditional enterprise telephony, modifications to the data network for supporting voice including QoS, VoIP signalling and encoding, basic VoIP configuration and troubleshooting VoIP systems for the small to medium-sized business. This course helps students prepare for the CCNA Voice industry certification.

==Required==
* CCNA Voice 640-461 Official Cert Guide (Jeremy Cioara) ISBN: 978-1587204173
* CCNA Voice Lab Manual (Sieling) ISBN: 978-1587132995
* CCNA Voice Portable Command Guide (Cannistra) ISBN: 978-1587204425
* External USB Drive, 120GB free minimum
==Optional==

==Course Website(s)==
* ITCwiki (http://wiki.ihitc.net)
* ITC Class Server (http://class.ihitc.net)

=Lab Hours=
In addition to regularly scheduled class time a lab will be available for your use during during office hours on a first come, first served basis. Open lab time may also be available under the supervision of the lab assistant, see the [[Open Lab Schedule]] wiki page for more information. Students who do not show up for lab hours they have scheduled may be restricted from registering for lab hours in the future.

=Course Objectives=
The student will be able to:
* Apply the core principles of voice and data technology as they integrate with VoIP architecture
* Demonstrate an understanding of basic analog and digital voice technologies
* Implement basic configurations of IP phones, switches and routers to support VoIP
* Configure VoIP dial plans and call processing
* Configure intra-site and inter-site VoIP calling
* Configure VoIP to PSTN gateways
* Demonstrate an understanding of VoIP principles sufficient for a small to medium-sized business
* Provision end users and associated devices in the CME and CUCM environments
* Configure voice messaging and presence in the CUC, CUPS and CUCM environments
* Maintain Cisco Unified Communications systems
* Provide end user VoIP support
* Students will practice business soft skills including written, active listening, and oral presentation.
* Students will document evidence of business skill practice in an electronic portfolio.

=Assignments and Grading=
Grades will be determined by performance on unit multiple-choice tests, homework, lab exercises or case studies, a final exam, and participation. A description of assignments as well as the due date and time will be included in the latest version of the course schedule and course assignments pages available on the course website. It is expected that assignments will be completed and turned in on time and as specified.

Failure to turn in one or more assignments without approval from the instructor may result in an additional lack of participation penalty of up to 20% of your course grade depending on the type of the assignment.

==Late Assignments and Extensions==
If assignments are turned in late 10% will be deducted for each day or partial day the assignment is late. '''If you are turning in an assignment late you must contact the instructor for information before the due date. Failure to do so may result in additional penalties.''' The grading of late assignments is given a lower priority and may take longer so students are encouraged to plan ahead and turn in assignments on time. Deadline extensions will not be given without written documentation from a licensed medical practitioner or other extenuating circumstances at the discretion of the instructor.

==Grading Scale==
{|
| A
| 100-90%
| B
| 89-80%
| C
| 79-70%
| D
| 69-65%
| F
| < 64%
|}

A = achievement that is outstanding relative to the level necessary to meet course requirements.

B = achievement that is significantly above the level necessary to meet course requirements.

C = achievement that meets the course requirements in every respect.

D = achievement that is worthy of credit even though it fails to meet fully the course requirements.

F (or N) = Represents failure (or no credit) and signifies that the work was either (1) completed but at a level of achievement that is not worthy of credit or (2) was not completed and there was no agreement between the instructor and the student that the student would be awarded an I (see also I).

I = (Incomplete) Assigned at the discretion of the instructor when, due to extraordinary circumstances, e.g., hospitalization, a student is prevented from completing the work of the course on time. Requires a written agreement between instructor and student.

==Grading Method and Availability==
Grades for this course are calculated based on a weighted points system. Each assignment, quiz or test is assigned to one of the weighted categories below and is graded on a points system. Your percentage is calculated for each category by dividing the points earned in that category by the points available. Finally, your percentage earned in each category is multiplied by the weight of that category and these are added together. The instructor may round up based on student participation and individual improvement.

{|
| Chapter Assessments
| 25%
|-
| Lab/Homework Assignments
| 35%
|-
| Written Final Exam
| 15%
|-
| Skills Based Final Exam
| 15%
|-
| Participation Activities
| 10%
|}

Mid-Term grades are not officially distributed but assignment scores are made available in the online grade book and you may calculate your current course grade at any time using the above instructions and weighting.

==Extra Credit==
Students should not rely on extra credit to boost their grade and should instead complete each assignment to the best of their ability. However, from time to time extra credit opportunities may arise at which time they will be announced in class, by email and/or through the course website. Extra credit will be added to the Chapter Homework Assignments category.

=Course and Campus Policies=
{{Franske Syllabus Policies}}

{{Campus Syllabus Policies}}

=Updates to this Syllabus=
The instructor reserves the right to modify and adjust this syllabus as needed during the course of this class. The most up to date version will always be available on the course website or from the instructor.

Franske ITC-2720 Syllabus - Revision history

BenFranske at 04:29, 26 August 2015

BenFranske at 17:39, 26 August 2014

BenFranske at 22:25, 13 January 2014

BenFranske at 05:15, 28 August 2013

BenFranske: Created page with "{{SyllabusInfo |coursename = Fundamentals of Voice over IP (CCNA Voice) |coursenumber = ITC-2720 |numcredits = 3 |instructor = Dr. Ben Franske |term = Fall 2013 (8/28/2012-12/..."